Ambulatory Clerical Educator

• Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process.
• Department: Medical Staff Services
• Shift/schedule: Full Time (40 hrs/wk)

GENERAL SUMMARY

Works under the supervision of the Manager of Ambulatory Information Systems, Education & Onboarding. The Ambulatory Clerical Educator coordinates and delivers onboarding, orientation, application training, and continuing education for ambulatory front-office staff, including Medical Office Assistants, Surgery Schedulers, and Registration personnel.

The Clerical Educator owns standardized onboarding for new front-office hires, from Day 1 orientation through validated competency and release to independent work, and maintains documented front-office standard work. By improving registration, scheduling, eligibility, referral, and authorization accuracy, the position supports patient access, reduces front-end denials, and strengthens the patient experience. Each educator is assigned a portfolio, either primary care front-office workflows or specialty and surgical scheduling, as designated by the Manager. Supports each Strategic Value by providing exceptional care to those we serve. Performs other duties as assigned.

Education

• High School Diploma or successful completion of an equivalent High School Exam required
• Associate's Degree in healthcare administration, business, or a related field preferred

Certification

• Certified Medical Administrative Assistant (CMAA), Certified Healthcare Access Associate (CHAA), or equivalent patient access certification preferred

Experience

• Three years of experience in ambulatory front-office operations, such as registration, scheduling, insurance verification, referrals, or prior authorization, required
• Working knowledge of Meditech registration and scheduling applications preferred
• Experience training, precepting, or orienting new staff preferred
• Experience with front-end revenue cycle processes, including eligibility and denial prevention, preferred

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Front-Office Education

• Identifies learning needs of front-office staff, including Medical Office Assistants, Surgery Schedulers, and Registration personnel.
• Applies adult learning principles.
• Documents education in a timely manner using appropriate tool(s).
• Presents well-organized educational programs in classroom, one-on-one, virtual, and at-the-elbow formats.
• Develops and provides formal education on Meditech registration, scheduling/CWS, insurance verification, referrals, prior authorization, check-in and check-out, message routing, and related front-office workflows.
• Provides education on third-party front-office applications, including Phreesia, Experian, and other assigned solutions.
• Delivers education for EHR updates, Priority Packs, enhancements, and workflow changes affecting front-office staff, in partnership with Ambulatory Information Systems staff.
• Provides ongoing education and resources for front-office staff, and serves as a front-office workflow resource for practices.
• Educates staff on patient financial responsibility, point-of-service collections, and patient-facing communication consistent with organizational policy.
• Attends Educator meetings and collaborates with the Ambulatory Clinical Educators so that shared workflows are taught consistently.
• Actively participates on committees and/or task forces.
• Counsels, guides, and directs staff.
• Maintains proficiency in the core job duties of the MOA Medical Office and Surgery Scheduler.
• Assists with Performance Appraisals.

Onboarding Education

• Coordinates and delivers standardized onboarding and orientation for newly hired front-office staff, including pre-hire readiness, Day 1 orientation, systems access verification, and role-based learning pathways.
• Validates new-hire competency using introductory competency checklists and documents completion before the employee is released to independent work.
• Coordinates onboarding schedules and preceptor assignments with office managers and preceptors, monitors progress, and communicates readiness for independent work.
• Conducts structured follow-up with new front-office hires at 30, 60, and 90 days to identify additional learning needs and support early retention.
• Provides orientation for clerical float staff to front-office workflows across the practices they cover, in partnership with the office manager who supervises the float pool.
• Tracks and reports onboarding measures, including orientation completion, time to independent work, and first-year turnover, to the Manager of Ambulatory Information Systems, Education & Onboarding.

Standard Work & Front-End Revenue Cycle Accuracy

• Documents, standardizes, and maintains front-office standard work, tip sheets, and workflow guides for Medical Office Assistants and Surgery Schedulers, and keeps them current with system and policy changes.
• Partners with office managers to validate that documented standard work reflects actual practice and to reduce unwarranted variation between sites.
• Develops and maintains introductory and annual competency checklists for front-office positions, and ensures completion is documented and reported.
• Partners with Revenue Cycle and the AMB CIS Revenue Cycle Specialist to review registration, eligibility, referral, and authorization-related denial trends, and delivers targeted education to prevent recurrence.
• Conducts periodic registration and scheduling accuracy reviews and provides follow-up education to individuals and practices as needed.

General

• Performs other duties as assigned.

Why SOMC? You Care for Our Patients, We Care for You

At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.

Compensation & Benefits

Competitive pay with quarterly market analysis

Performance-based annual increase and bonus eligibility

Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)

Comprehensive medical, dental, and vision coverage*

Medical and dependent care flexible spending accounts*

Earned Wage Access - get paid before payday

Paid Time Off bank with 3 annual sick days

Life insurance and disability coverage*

Tuition and certification assistance

Club LC - discounted/free gym membership

Employee discount and payroll deduct programs

And many other benefit offerings!

*Available only to Full-Time and/or Part-Time Employees

Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.

Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status

Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.