Director (Travel & Hospitality)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Requirements

• Experience : 16+ years
• Extensive experience in delivery leadership, portfolio management, or program management within the Travel and Hospitality domain.
• Strong domain expertise in Travel and Hospitality, with an understanding of industry-specific business processes, technology landscapes, and client expectations.
• Proven experience leading and managing teams of 100+ associates across multiple projects or delivery engagements.
• Demonstrated experience managing a portfolio valued at $10M+, with accountability for P&L, revenue forecasting, budgeting, margins, and cost optimization.
• Strong expertise in end-to-end project and delivery management, including release governance, quality assurance, production readiness, and KPI tracking.
• Proven capabilities in resource planning, capacity forecasting, workforce utilization, and multi-project staffing management.
• Strong experience in enterprise risk management, dependency governance, issue resolution, and escalation management across distributed teams.
• Demonstrated ability to manage senior client relationships, executive stakeholders, contractual commitments, and complex delivery expectations.
• Experience hiring, mentoring, evaluating, and developing project managers and Scrum Leads.
• Hands-on experience drafting, reviewing, negotiating, and managing MSAs and SOWs in collaboration with legal, internal, and customer stakeholders.
• Strong understanding of contract governance, commercial obligations, financial controls, and delivery commitments.
• Excellent leadership, communication, negotiation, decision-making, and stakeholder management skills.
• Ability to drive operational excellence, scale delivery organizations, improve profitability, and maintain high standards of client satisfaction.

Responsibilities

• Lead end-to-end delivery of large-scale projects within the Travel and Hospitality domain, ensuring software releases meet agreed timelines, budgets, quality standards, and production-readiness expectations.
• Monitor delivery performance through key performance indicators (KPIs), establish governance mechanisms, and drive continuous improvement across project portfolios.
• Lead and manage teams of 100+ associates, ensuring effective resource utilization, team productivity, and alignment with business objectives.
• Drive resource and capacity planning across multiple projects, forecast staffing requirements, and resolve cross-functional bottlenecks and resource constraints.
• Own portfolio-level profit and loss (P&L), including revenue forecasting, budget management, cost optimization, margin improvement, and financial performance.
• Manage a project portfolio valued at $10M+, ensuring financial accountability, delivery predictability, and achievement of business targets.
• Identify and manage macro-level delivery risks, dependencies, and potential escalations across distributed teams, ensuring timely implementation of mitigation plans.
• Serve as the primary escalation point for key clients and executive stakeholders, managing expectations, strengthening client relationships, and ensuring contractual commitments are fulfilled.
• Lead, mentor, and develop project managers and Scrum Leads, fostering accountability, collaboration, leadership development, and a high-performance culture.
• Oversee contract development and management, including drafting and reviewing Master Services Agreements (MSAs) and Statements of Work (SOWs).
• Collaborate with legal teams, internal stakeholders, and customer representatives throughout contract drafting, negotiation, execution, and ongoing management.
• Establish effective delivery governance, financial controls, stakeholder communication, and operational processes across the portfolio.
• Drive strategic planning, delivery scaling, and operational excellence to support business growth and long-term client partnerships.
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.