Accounts Receivable Specialist

Location: Northwood, Ohio

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976.

We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry’s premier provider. We provide support for clients during every step of the product development lifecycle and beyond.

Come and work for an organization with the

Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the

Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core

Values

• Act with integrity in everything we do.
• Provide best-in-class customer experiences.
• Develop superior talent and deliver expertise.
• Respond with agility and provide timely results.
• Embrace collaboration, diverse perspectives and ideas.

Job Description

• Prepare and process Client invoices accurately and within established timelines.
• Submit invoices through Client portals, monitor submission status, and follow up on rejected or incomplete invoices.
• Process credit card payments and maintain accurate supporting documentation.
• Perform routine collection activities, including issuing Client statements and payment reminders.
• Communicate professionally with Clients and internal Associates regarding invoice status, payment questions, billing discrepancies, and account information.
• Research routine account issues and coordinate with appropriate teams to support timely resolution.
• Maintain accurate Client account data, notes, and records in applicable systems.
• Monitor and route Accounts Receivable cases to the appropriate owner within established service expectations.
• Assist with account reconciliations, aging reviews, month-end activities, and audit support as assigned.
• Follow established internal controls, policies, and procedures and identify opportunities to improve Accounts Receivable processes.
• Perform other related duties and support special projects as assigned.

Qualifications & Technical Competencies

• High School Diploma or GED required.
• Associate degree or coursework in accounting, finance, business, or a related field preferred.
• Previous office, customer service, billing, cash application, or Accounts Receivable experience preferred; relevant internship or coursework will be considered.
• Basic understanding of accounting concepts and a willingness to learn Accounts Receivable processes.
• Strong attention to detail, organization, and follow-through.
• Effective written and verbal communication skills with a professional, service-oriented approach.
• Ability to identify routine issues, research information, and escalate matters appropriately.
• Ability to manage multiple priorities, meet deadlines, and work accurately in a high-volume environment.
• Ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office, including basic Excel skills; experience with an ERP or financial system is preferred.
• Fluency in English required.

Working Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NAMSA is an equal employment opportunity company.

NAMSA participates in pre-employment background and drug screen processes aligned to local, state and federal laws.