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Hyderabad, IN
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Technology – Information Technology - Infrastructure
About NationsBenefits
At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core back-office functions in the insurance domain.
We are seeking a macOS Administrator to own the implementation, maintenance, monitoring, and operation of our Mac fleet and the Apple device management stack behind it. This role serves as a high-level technical expert on macOS and Apple platforms and acts as L3 escalation support for issues with MacOS devices.
If you have a passion for enterprise Apple device management, endpoint automation, and secure, compliant infrastructure, this opportunity is for you!
Key Responsibilities
- macOS Device Management & Deployment:
- Administer and maintain the macOS fleet using Jamf Pro and Microsoft Entra, including zero-touch enrollment, configuration profiles, policies, scripts, device inventory and application packaging.
- Deploy macOS updates, security patches, and third-party software on a controlled, tested rollout schedule.
- Enforce established secure configuration baselines (FileVault, firewall, Gatekeeper, compliance policies) on all Mac endpoints.
- Build and maintain scripts (Bash, Zsh, PowerShell) to automate deployment, remediation, and reporting tasks.
- Experience with standard enterprise configurations for Jamf/Apple (Platform SSO with Entra, Jamf Connect, etc)
Support, Escalation & Troubleshooting
- Act as L2/L3 escalation support for the Help Desk and Desktop Support teams, working issues through the ticketing queue from outreach to resolution.
- Troubleshoot hardware, software, identity, and network issues on macOS, including Entra ID, Platform SSO, and ZScaler client connectivity.
- Open and manage vendor tickets, coordinating with vendor technical teams to keep Apple-related platforms fully functional.
Security, Compliance & Change Management
- Coordinate with InfoSec on vulnerability and CVE-driven remediation, ensuring fixes are tested and rolled out in phases.
- Support IT certifications and audits (PCI, HITRUST) through documentation and evidence gathering.
- Participate in Change Management (CRM) and perform maintenance on impacted technology during change windows, including outside of production hours when required.
- Maintain accurate IT SOP documentation and respond to alerts from monitoring systems.
- Familiarity and experience implementing secure endpoint configuration baselines compliant with PCI, HITRUST, NIST, etc.
Requirements
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Experience
- 5+ years in IT, with at least 3+ years administering macOS in an enterprise environment.
- Hands-on experience with macOS workstation maintenance, deployment, and automation.
- Experience working in a team-oriented, collaborative environment supporting end users and IT personnel.
Technical Expertise
- Enterprise MDM solutions: Jamf Pro (required), Microsoft Intune, and Apple Business Manager / Automated Device Enrollment.
- Proficiency in scripting and automation (Bash/Zsh, PowerShell) and enterprise RMM and EDR tools (N-able, ManageEngine, SentinelOne).
- Working knowledge of Microsoft 365, Entra ID, Active Directory administration.
Communication & Professionalism
- Strong written and oral communication skills, with the ability to present ideas in professional, user-friendly language.
- Self-motivated, with proven analytical and problem-solving abilities and a strong customer service orientation.
- Ability to prioritize, document, and execute assigned tasks effectively.
Preferred Qualifications
Certifications
Jamf Certified Tech (JCT), Jamf Certified Admin (JCA), or Apple Certified Support Professional (ACSP).
Jamf 300
- Microsoft Certified: Endpoint Administrator Associate (MD-102) is a plus.
- Why Join Us?
- Work with Modern Apple Infrastructure – Own the Mac fleet end to end on Jamf and Intune.
- Technical Growth – Collaborate with infrastructure, security, and network engineers on enterprise-scale projects.
- Innovation & Collaboration – Be part of a dynamic, fast-paced IT environment.
- Career Progression – Expand your expertise in endpoint management and Apple enterprise administration.
Job description provided by NationsBenefits.
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