AVP, Program Lead - Middle Market Transformation

Location: Ohio

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

The Program Lead is the accountable leader for a critical Middle Market transformation that advances business priorities and delivers measurable, lasting outcomes. Operating at the intersection of strategy, technology delivery, and business execution, this role partners with Middle Market, technology, and operational leaders to translate strategic priorities into an integrated transformation—spanning capabilities, processes, operating model, and enabling technology.

As the leader responsible for end-to-end program success, the Program Lead aligns cross-functional teams around shared outcomes and drives disciplined execution from strategy and design through implementation, adoption, and value realization. The Program Lead ensures that technology solutions are grounded in business needs, that changes to roles and ways of working are operationally ready, and that the future-state operating model enables Middle Market to serve customers and agents effectively while delivering its business objectives.

Key Responsibilities

• Lead a critical, integrated Middle Market transformation spanning business capabilities, operating model, process, and technology.
• Serve as the accountable leader for end-to-end program outcomes, aligning business, technology, operations, and enabling teams around a common vision and plan.
• Translate strategic objectives into a prioritized roadmap with defined scope, milestones, dependencies, decision points, and measurable business outcomes.
• Shape the future-state operating model, clarifying capabilities, processes, roles, governance, and decision rights needed to realize the transformation.
• Direct technology delivery in partnership with product and technology leaders, connecting business needs to solution design and maintaining alignment through build, testing, implementation, and transition into operations.
• Establish effective program governance and performance management, including transparent status, risks, issues, dependencies, financials, decisions, and escalation paths.
• Guide complex decisions and tradeoffs across scope, sequencing, investment, risk, and capacity to sustain momentum and focus on value.
• Own delivery of program objectives and value realization, using outcome measures to track progress and adjust plans as needed.
• Lead change management and organizational readiness, engaging impacted leaders and teams, preparing them for new processes and technology, and reinforcing adoption after implementation.
• Coordinate implementation and operational transition so that new capabilities, processes, and technology are supported, adopted, and sustained.
• Strengthen execution capabilities across the program through disciplined planning, continuous improvement, and clear accountability.
• Directly and indirectly lead, coach and provide feedback to teams across operations, technology, project management
• Additional Locations: United States - Remote