Business Support Specialist - Airports Operations

Salary: £41,490.24 - £55,320.32

Closing Date: 20th October

NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Purpose of the Role

Provide specialist business support to Heads of Departments and their management teams within NATS Airports UK, to ensure the successful development and delivery of the Business Plan, ensuring it is aligned with the overall NATS/NSL strategy.

Provide business administration and personal assistance to members of the Operations Leadership Team to support the day to day running of the business area.

This role may work with one or more members of the leadership team and will work with other similar roles across Operations to ensure that common standards, procedures and best practice occur in providing that support and provide cover for each other when necessary.

Accountabilities

Provide a variety of business support services to the Director Airports and Director Business Development and Commercial in NATS Airports UK, as directed by the BSM, but not limited to:

Manage the business performance data from a variety of stakeholders and sources to a strict timescale. Analyse and validate the data ensuring there is consistency.

Produce monthly reporting for the Director Airports on behalf of the Head of Department.

Understand business priorities and drivers and ensure risks/issues are appropriately captured and escalated. Understand the key relationships with different stakeholders, including internal and external customers and suppliers.

Support the management of resource plans for Airports, ensuring forecasts are accurate and that managers follow appropriate business processes. Monitor actual performance against plan and take appropriate action to manage changes.

Plan agenda and help to facilitate monthly management meetings/ conferences /Away Days.

Provide personal assistant support with discretion and confidentiality for allocated leadership team members, enabling them to work efficiently and effectively in discharging their duties. The scope of support will be agreed with each leadership team member depending on their requirements but may include:

Diary management – provide assistance with organisation of meetings, booking facilities and prioritising appropriately. This requires proactive management of the Director’s diary, including making diary decisions and, if appropriate, taking remedial action to ensure the success of the activities, e.g. by re-arranging meetings, in the absence of the Director or key attendees.

Travel management – making business travel and accommodation arrangements that are compliant with budget and governance arrangements, with consideration of cost-effective solutions. Records must be accurately maintained in support of external and internal audit. Complete expense claims on behalf of the Director.

Meeting management - ensure the relevant Director is prepared and organised e.g. through planning ahead and collating all relevant paperwork and documents in advance of meetings and events attended by the leadership team member. Manage all feedback inputs/action plans and progress/chase outstanding actions. Managing leadership team agendas and meetings, including room bookings and catering if required.

Act as a focal point for the Director when absent, ensuring the decision-making process normally carried out is coordinated across the management team and is consistent, appropriate and in line with company and business requirements. This includes liaison with stakeholders, using own initiative for prioritising appointments, schedules and tasks.

These services will be provided primarily for the designated leadership team member but may also be provided to the leadership team member’s direct reports on an ad hoc basis, and exceptionally for other members of their team.

Create and maintain the Bronze Commander Roster for the Airports Leadership Team.

In addition, the role may provide some or all of the following administration activities depending on the Business Area being supported:

Act as BMS Active Group Champion for Airports and provide support for document creation, management and control, primarily using the Microsoft Office toolset and BMS system.

As a Timesheet Administrator ensure that all timesheets are completed accurately and to required timescales, escalating issues in a timely way.

Qualifications, professional knowledge and Skills

The post holder should have a thorough working knowledge of:

Business Acumen/NATS Business Processes

Sharepoint

Excellent keyboard skills with knowledge of Word, Excel and Outlook

The post holder should also have

• Excellent communication skills both written and oral. Ability to communicate at all levels in the organisation both internally and externally.
• Excellent interpersonal skills and the ability to work with, and challenge senior managers.
• Excellent time management, organisational, prioritisation and planning skills with ability to produce clear, concise and accurate information. Ability to manage workload and tasks to meet deadlines.
• Passionate, energetic and confident change agent with the ability to proactively challenge and drive forward change.
• Self-motivator, self-reliant and proactive / decisive, with the ability to make swift decisions using judgement and initiative to solve problems.
• Attention to detail/accuracy is paramount, recognising errors and managing the resolution.
• A team player, prepared to address problems proactively and contribute to the development of a high-performance Business Services organisation.
• Able to work flexibly to deal with changing circumstances, requirements and ambiguity.
• Confident manner, capable of exercising good judgement and sensitively dealing with confidential matters.

Additional Vacancy Information

All staff at NATS are subject to UK Security Vetting and Clearance (SC) and must maintain valid clearance throughout employment. We are unable to progress applications where an applicant does not meet eligibility requirements for clearance. For further guidance click here Security Clearance - NATS

If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.

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