Carrier Relationship Manager

About Nayya

Founded in 2019, Nayya is on a mission to connect people’s most important information, so they can thrive in their health and wealth. Powered by AI and advanced analytics, Nayya’s platform transforms complex benefits experiences into intuitive, seamless, and ongoing interactions—meeting people's real world needs. As a trusted platform and partner to leading employers, benefits solutions, and HR tech providers, Nayya unlocks long-term value through helping employees live more resilient lives. Backed by strategic investors like ICONIQ, Felicis Ventures, SemperVirens, Workday Ventures, MetLife Nextgen Ventures, and ADP Ventures, Nayya is ushering in the future of health and wealth for all.

Role Overview

The Account Manager will be responsible for creating and managing high-impact customer relationships, maintaining account health, providing product feedback and being a customer advocate. The Account Manager demonstrates a thorough understanding of Nayya’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.

The ideal candidate will be apt in building strong relationships with our customers. You will be able to identify needs and requirements to promote Nayya’s solutions and achieve mutual satisfaction.

Responsibilities

• Actively foster and manage the success of a portfolio of SMB and mid-market clients
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Drive engagement & adoption and foster enthusiastic, passionate clients
• Be responsible for customer satisfaction, retention, and expansion of existing accounts
• Collaborate with the sales and customer success teams to onboard new clients
• Build and conduct executive business reviews (QBRs), listen to customer feedback and discover areas of improvement
• Negotiate and close renewal business
• Own client NPS, churn, retention and growth

What You’ll Bring

5+ years of SaaS sales experience

Experience in sales and providing solutions based on customer needs

Willingness to work and make decisions with imperfect information

Demonstrated ability to consistently take initiative with a true “builder” mindset

Experience in renewing and expanding products within existing customers

Demonstrable experience meeting/exceeding sales quota in a fast-paced, high-velocity sales environment

Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills

Adept at understanding and articulating Nayya’s products, and mapping the respective value propositions to customer needs

Enthusiasm for a fast-paced, dynamic work environment

High attention to detail and a consultative, highly tailored client experience

The salary range for New York based candidates for this role is $175,000- $215,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.

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NYC Salary Range

$175,000—$215,000 USD

Nayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics