Business Systems Analysis Manager, Digital Workplace Solutions

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

NBCUniversal’s Enterprise Business Solutions Team builds products and digital capabilities that support organizations across NBCUniversal. The team partners closely with engineering and business stakeholders to create cohesive, scalable, end-to-end solutions that improve how employees access information, communicate, and engage across the enterprise.

As part of the Enterprise Business Solutions Workplace team, the Business Systems Analysis Manager serves as a key Digital Workplace Solutions resource, partnering with Corporate Communications, Workplace stakeholders, Engineering, and enterprise technology teams to shape and optimize employee-facing digital experiences. The role provides expertise across digital workplace and communications technologies, including CMS and intranet platforms, web experiences, email and campaign technologies, event management solutions, employee engagement platforms, integrations, data, search, and emerging AI-enabled capabilities.

Serving as a subject matter expert and strategic technology partner, the Business Systems Analysis Manager translates business and employee needs into scalable digital solutions, guides product and solution decisions, and helps ensure workplace platforms operate as an integrated ecosystem rather than standalone technologies.

Responsibilities

Serve as a subject matter expert for Digital Workplace and Corporate Communications technology, including intranet and internet solutions, content management systems (CMS), email and campaign platforms, event technologies, employee engagement tools, analytics, search, integrations, and emerging AI-enabled workplace capabilities.

Develop a deep understanding of employee journeys, business processes, content needs, platform capabilities, data, and integrations to identify opportunities to improve the digital employee experience.

Analyze complex and sometimes ambiguous business needs and translate them into clear solution requirements, experience recommendations, and technology capabilities.

Help define product vision, strategy, roadmaps, capabilities, and success measures for key Digital Workplace products and services.

Partner with Corporate Communications, Engineering and other technology teams to translate strategic needs into scalable, connected digital workplace solutions.

Evaluate platform capabilities, integrations, data sources, technical dependencies, and solution alternatives to inform product and platform decisions.

Translate business and employee needs into actionable artifacts, including business and functional requirements, user stories, acceptance criteria, data requirements, and integration requirements.

Own and prioritize product requirements and backlogs based on employee and business value, platform strategy, dependencies, and stakeholder priorities.

Facilitate solution design and working sessions across Corporate Communications, Engineering, operations, and business teams to establish requirements, resolve complex issues, and drive decisions.

Partner with technology vendors and internal Engineering teams to evaluate platform capabilities, solution options, integrations, and enhancements against business and employee experience needs.

Define and monitor platform and experience success measures, using analytics, employee feedback, operational insights, and business outcomes to identify opportunities for continuous improvement.

Establish reusable standards, requirements frameworks, and solution practices that improve consistency and scalability across the Digital Workplace portfolio.

Mentor junior team members and help strengthen Digital Workplace, business systems analysis, and product practices across the team.

Requirements

Bachelor’s degree in business, information systems, computer science, communications technology, or a related field, or equivalent professional experience.

5+ years of experience supporting Digital Workplace, Corporate Communications, Internal Communications, Employee Experience, or related enterprise technology solutions.

Demonstrated experience with digital workplace and communications platforms, including technologies such as intranet and web platforms, content management systems (CMS), email and campaign platforms, event management technologies, employee engagement tools, or digital asset management solutions.

Experience translating business and employee needs into scalable technology solutions, including business and functional requirements, user stories, acceptance criteria, process flows, and solution recommendations.

Experience contributing to digital product strategy, roadmaps, platform enhancements, and capability planning, with the ability to balance business value, user experience, technical feasibility, and dependencies.

Strong experience partnering with business stakeholders, engineering teams, and technology vendors to evaluate solutions and guide products from discovery and design through implementation and ongoing optimization.

Experience working in Agile product development environments, including requirements definition, backlog refinement, feature scoping, iteration planning, testing, and release readiness.

Experience with Jira or similar product development tools used to manage requirements, user stories, features, backlogs, and development activities.

Strong analytical and problem-solving skills, with the ability to navigate ambiguity, evaluate complex business and technology challenges, identify dependencies and trade-offs, and recommend practical solutions.

Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear recommendations for both technical and non-technical audiences, including senior stakeholders.

Strong organizational skills and attention to detail, with the ability to manage multiple priorities and workstreams in a fast-paced, cross-functional environment.

Experience leveraging platform analytics, employee insights, and other data to evaluate digital experiences, identify opportunities, and inform product and solution decisions.

Advanced proficiency with Excel and PowerPoint, with the ability to synthesize complex information into clear analysis, recommendations, and executive-level communications.

Desired Characteristics

• Experience in Media industry or experience supporting enterprise communication technologies
• Analytical mindset with strong problem solving and critical thinking skills
• Effective communicator, skilled in storytelling and verbal reasoning
• Ability to gather and comprehend requirements and challenges across all levels of the business
• Ability to convey complex technical issues internally to both technical and non-technical individuals
• Ability to perform analysis of complex business process workflows and technology issues to support decision-making
• Must be willing to work in the New York office

Additional Requirements

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $180,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].