Program Analyst I

Location: Durham County, NC

Agency

Dept of Health and Human Services

Division

HEALTH BENEFITS

Job Classification Title

Program Analyst I (NS)

Position Number

60042730

Grade

NC17

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Policy Supervisor oversees the development, implementation, and maintenance of Medicaid policies for North Carolina, ensuring they remain accurate, compliant, and aligned with state and federal requirements. The position leads a team responsible for researching, drafting, and updating policy across Medicaid programs while supporting operational decision‑making. It collaborates daily with internal and external stakeholders to review policy impacts and resolve issues affecting program consistency and effectiveness.

This role ensures that Medicaid services are delivered in a manner consistent with established policy standards and regulatory expectations. This position operates within Member Operations for the Division of Health Benefits.

Key Duties Include

• Lead the development, implementation, and maintenance of Medicaid policies to ensure alignment with state and federal requirements.
• Supervise a team responsible for researching, drafting, and updating Medicaid policies across program areas.
• Review policy impacts to support operational decisions and ensure consistent application of Medicaid program requirements.
• Collaborate with internal and external stakeholders to address policy questions, evaluate program needs, and support issue resolution.
• Evaluate compliance considerations to ensure Medicaid services are implemented effectively and consistently.
• Guide staff in completing policy research, drafting, and analysis to support timely policy development.
• Communicate policy updates, impacts, and considerations to leadership and program partners to support informed decision‑making.
• Maintain documentation and policy records to support audit readiness, program transparency, and ongoing policy maintenance.
• Engage with stakeholders to gather feedback on policy effectiveness and identify opportunities for program improvement.
• Support consistency in Medicaid service delivery by ensuring policies remain current, accurate, and operationally feasible.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $60,881.00 - $106,544.00