Correctional Training Specialist

Location: Wake County, NC

Agency

Adult Correction

Division

COO - OPS - Institutions Operations

Job Classification Title

Correctional Training Specialist (NS)

Position Number

60089601

Grade

NC09

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

• This position promotes and supports the Offender Population Unified System (OPUS) by providing field staff the tools necessary to meet day-to-day operations of the Division of Institutions-Prisons.
• Due to the complexity of OPUS, this position is responsible for developing and managing large integrated software systems, developing training programs, promoting open communication, teamwork, and positive acceptance of change.
• The office location for this position is at the Randall Building.
• Overnight travel may be required when training staff statewide at various locations, including training sites and prisons.
• Demonstrated skills to establish and maintain effective communication with instructors, students, and supervisors to formulate ideas and communicate in verbal and written form.
• This position will structure and design materials to be utilized in training classes about all aspects of the OPUS system.
• Training will focus on the understanding of correct documentation and how to properly navigate integrated processes crossing functional sections in both mainframe and web-based applications.
• Position ensures training offered is designed to promote various computer applications and the need to understand and communicate the demand for accuracy in this technical environment.
• This position assists Prison’s OPUS Helpdesk by

• o providing phone support to troubleshoot mainframe, web applications and hardware related issues,
• o serves as a Division Site Security Administrator for staff at all correctional facilities/prisons, region offices, maintenance yards and private substance abuse centers,
• o participates in the research and implementation of OPUS enhancements and revisions to evaluate the future needs of the Division of Institutions-Prisons.
• Knowledge Skills and Abilities/Management Preferences
• Salary Grade Range: $41,206.00 - $72,113.00