Applications Systems Analyst I

Location: Wake County, NC

Agency

Department of Information Technology

Division

Chief Deputy SCIO

Job Classification Title

Applications Systems Analyst I (NS)

Position Number

60036059

Grade

DT07

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

Salary Range: $70,528 - $105,793

Are you ready to take the next step in your career?

We currently have an opening for an Applications Systems Analyst I.

This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work.

Join NC DEQ’s Application Development Team!

We’re looking for an Application Systems Analyst I who loves turning data into insights and building solutions that make a real impact for North Carolina's Department of Environmental Quality (DEQ).

The NC Department of Environmental Quality (DEQ) is seeking an Applications Systems Analyst I to serve as the primary administrator for the agency's SharePoint Online environment and the first point of contact for Microsoft 365 (M365) and Power Platform support requests. This entry-level role focuses on maintaining site health, managing user permissions, assisting with basic Power Platform workflows, and providing exceptional customer service to agency staff. The ideal candidate has foundational knowledge of SharePoint and a strong desire to grow their technical skills within a structured state government environment.

What You’ll Do

• SharePoint Online Administration: Manage site collections, configure user permissions, maintain document libraries, update site navigation, and assist agency departments with routine site maintenance and content organization.
• Help Desk Triage & Ticket Review: Serve as the initial point of contact for all incoming IT help desk tickets related to M365, SharePoint Online, and the Power Platform. Assess, log, troubleshoot, and escalate complex issues to senior analysts as necessary.
• Basic Power Platform Support: Assist end-users with basic inquiries regarding Power Apps and Power Automate cloud flows. Help maintain existing internal applications and troubleshoot minor automation errors.
• User Support & Guidance: Provide clear, user-friendly guidance to state employees on M365 best practices, document collaboration, and basic platform features.

What You Bring

• Foundational exposure to Microsoft 365 environments, including SharePoint Online administration and support.
• General understanding of cloud-based collaboration tools and familiarity with Microsoft Power Platform, including Power Apps and Power Automate.
• Familiarity with Power BI reporting and analytics tools.
• Experience using or supporting IT ticketing systems such as ServiceNow.
• Strong communication, curiosity, and a desire to help modernize state government technology.

Why NC DEQ

At NC DEQ, you'll have the opportunity to support North Carolina's environmental mission while developing your expertise in Microsoft 365, SharePoint Online, Power Platform, and enterprise application support. Join a collaborative team where your work will help improve services, streamline processes, and modernize technology across the agency.

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

Experience in problem identification and integration of technical skills to address and solve issues which includes client needs assessments, evaluating hardware and software requirements.

Systems analysis, design, modeling, configuration, and programming experience within platforms like M365, Service Now, and Power Platform.

Demonstrated Experience with SharePoint and Teams administration and support.