Senior OnBase IT Applications Specialist

Location: Operations - Raleigh - Creedmoor Rd

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

This position has advanced knowledge in the OnBase ECM system and technology. This individual will be able to build low code/no code solutions within OnBase, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.

Essential Responsibilities

(35%) Build

Proficiently Manage OnBase & ECM systems

Implement low code/no code Solutions

Creating procedures to improve the existing systems by applying the appropriate changes or updates.

Manage primary day to day unit functions of specialized technology (ex: OnBase document type, user management, groups, roles, profiles, permissions, import processors, app server management, license management including new user setup/deactivation, roles, profiles, permissions, public groups)

Configuration changes, including (but not limited to): document type, keyword type configurations, workflow, custom settings, dashboards and reports

Create and optimize workflows & dashboards

(20%) Support

Tier 3 support for production systems.

Support SDLC

Proactively monitor applications, provide and advise on solutions that prevent or minimize customer impact.

User support

System Reporting

(15%) Document

• Develop functional requirements
• Write technical requirements that detail the technical specifications and features of the solutions.
• Capture business process workflow diagrams
• Document work on approved project management software
• Create and manage knowledge base and deliver Technical Documentation

(10%) Coordinate

Coordinate Releases / Change Request Owner

• Coordinate application upgrades
• Coordinate testing & deployment
• Manage user training
• Monitor user adoption
• Communicate using Agile Methodologies with a functional team

(10%) Liaise

• Liaison to business partners & users
• Works closely with Vendors both for implementation projects and issue support
• Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams.

(10%) Analyze

• Analyzing customer needs and develop functional requirements that specify what the technology solutions should do and how they should perform.
• Analyze current business processes and systems to identify their strengths and weaknesses.
• Identifying areas for improvement where technology can enhance efficiency, quality, or member satisfaction.

Required Education & Experience (Knowledge, Skills, & Abilities)

• 5 years of relevant experience with OnBase
• Bachelor’s degree or 4 additional years of experience in lieu of a degree
• Using Unity Client / Thick Client / Configuration
• Creating OnBase Document and Keyword Structures
• Creating Workflow and OnBase Scheduling

OnBase Document Import Processor

OnBase troubleshooting (e.g. Diagnostics Console)

OnBase Security groups

OnBase Retention

Well-rounded and communicative

• Strong knowledge of OnBase, ECM, and OnBase solution uses
• Solution minded problem solver
• Collaborative and team player attitude with excellent communication skills both written and oral.
• Must adhere to the work schedule and attendance policy established by the manager.
• Must be able to confidently interact with technical, non-technical, and management staff.
• Perform review and refinement of the product backlog, sometimes contributing to setting priority.
• Stay up to date on the latest industry trends and technical advancements.
• Serves as on-call responder for software the team supports.
• Able to speak English fluently.
• Strong analytical skills with high attention to detail.

Preferred Education & Experience (Knowledge, Skills, & Abilities)

7 years of relevant experience

COLD / AFP import processors

OnBase Dashboards

Building and supporting OnBase Advanced Capture

Using OnBase Studio

Creating Capture Process Designer scan queues that include Advanced Capture steps

General knowledge of OnBase Capture Pipelines and OnBase Scan Queues

OnBase Office Integration/Plugins

Hyland OnBase certification(s)

Software Development Life Cycle (SDLC)

Experience working with JIRA

Experience working with SCRUM Agile

• Working knowledge of Remedy
• Experience working in large, enterprise level programs/projects, preferably with a background in Financial Services.
• Ability to effectively coach and mentor juniors.
• Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration.
• Proven ability to define and solve complex business problems, leveraging best in class technical solutions.

Job Environment & Physical Requirements

• Sitting for prolonged periods
• Computer for prolonged periods
• Telephone for prolonged periods
• SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.