Senior Program Manager, Global Operations

Location: Lincoln, NE

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

The Senior Program Manager, International plays a critical role in supporting the launch, expansion, stabilization, and ongoing success of Nelnet Business Services' international businesses.

Reporting to the Managing Director of International, this role serves as a cross-functional business and operational leader responsible for translating international growth priorities into executable plans and ensuring new and existing markets have the corporate support, infrastructure, processes, and resources needed to operate successfully.

This role will work across business development, operations, finance, technology, product, legal, compliance, HR, and other corporate functions to coordinate complex global initiatives, remove barriers, manage dependencies, and establish sustainable operating models. The emphasis is on program execution and business operational support, rather than direct sales ownership.

Key Responsibilities

• Lead cross-functional programs supporting the launch, expansion, and stabilization of international businesses.
• Translate international growth opportunities into actionable plans with clear milestones, dependencies, decision points, and ownership.
• Coordinate operational readiness across functions including finance, HR, legal, compliance, technology, product, banking, contracting, and operations.
• Identify barriers, risks, and dependencies and drive cross-functional decisions and issues through resolution.
• Establish scalable operating models, governance, reporting, and business rhythms that support sustainable international operations.
• Identify operational gaps and scalability challenges and develop repeatable global processes and playbooks that accommodate local market requirements.
• Serve as a key connection point between international business leaders and corporate functions to align priorities and accelerate execution.
• Support business development and market expansion by assessing operational feasibility, organizational readiness, and requirements for new markets, partnerships, and opportunities.
• Lead strategic programs involving market expansion, partnerships, operational transformation, new capabilities, and integration activities.
• Partner with the Managing Director of International on strategic priorities, business cases, implementation roadmaps, executive updates, and recommendations.
• Annual compensation for this role is $143,000 depending on experience.