APAC Salesforce & IT Operations Manager

• Location: Seoul
• It's fun to work in a company where people truly believe in what they are doing!
• The APAC Salesforce & IT Operations Manager serves as the primary leader for Salesforce Sales & Service Cloud across the APAC region, while also providing essential oversight of regional IT operations in close partnership with Corporate IT.
• This role places a strong emphasis on Salesforce optimization, expansion, and strategic enablement to accelerate Neogen’s commercial growth in APAC, with secondary responsibilities in coordinating critical IT service delivery.
• The ideal candidate brings deep Salesforce expertise, strong business process understanding, and the ability to translate regional needs into scalable, global-aligned solutions—while ensuring core IT operations remain stable and compliant.

Essential Duties & Responsibilities

• Salesforce Leadership

Salesforce Strategy & Roadmap

• Act as the APAC lead for Salesforce Sales and Service Cloud, driving optimization initiatives that directly support Neogen’s commercial strategy.
• Develop a deep understanding of APAC business processes and identify opportunities where Salesforce capabilities can enhance productivity, visibility, and customer engagement.

Project Ownership & Delivery

• Lead complex cross-functional Salesforce projects from requirements through rollout and hypercare.
• Manage backlog, prioritize enhancements, and coordinate sprints aligned to APAC business priorities.
• Serve as the APAC escalation point for all Salesforce-related needs.

Team Leadership

• Lead onshore and offshore Salesforce business analysts, admins, and architects.
• Provide clear direction, oversee execution quality, and support development of team capabilities.

Requirements, Design & Integration

• Gather and document requirements through interviews, workshops, and site visits.
• Translate business needs into functional specifications, user stories, and workflow designs.
• Collaborate with other application teams to ensure end-to-end process integration.

Change Management & Training

• Facilitate UAT, coordinate release evaluations, and drive rollout communication.
• Develop training materials and deliver training across APAC teams.

Innovation & System Enhancements

• Evaluate emerging Salesforce technologies and recommend adoption to advance APAC commercial execution.
• Ensure that all enhancements align with corporate governance and global architecture direction.
• Regional IT Operations

Regional IT Liaison

• Serve as the primary escalation contact for IT operations in APAC in coordination with Corporate IT.
• Ensure communication of regional requirements and provide updates on IT-related changes that impact APAC teams.

IT Standards & Governance

• Enforce global IT standards across APAC and ensure adherence to change management processes.
• Track APAC-relevant IT enhancements within the global IT portfolio.

Crisis & Incident Coordination

• Own the resolution process for regional IT operational crises by engaging global service owners and local partners.
• Maintain visibility of infrastructure, cybersecurity, and application issues affecting the region.

Stakeholder Engagement

• Engage regional business leaders to understand IT operational needs and ensure seamless coordination with corporate IT.
• Provide consolidated updates on IT-related activity affecting APAC.

Skills & Competencies

• ·Strong technical mastery of Salesforce Sales and Service Cloud
• ·Advanced business analysis and problem-solving capability
• ·Clear, structured communication and stakeholder management
• ·Ability to lead cross-functional virtual teams
• ·Strong execution discipline and project leadership
• ·Cultural awareness and collaboration across APAC markets
• ·Understanding of enterprise IT operations, standards, and governance (secondary)
• ·Bachelor’s degree in a related field or equivalent experience
• ·5+ years as a Salesforce Business Analyst or Product Owner in a global environment
• ·3+ years of Salesforce configuration/implementation experience
• ·Salesforce Administrator certification strongly preferred

• Experience collaborating with IT infrastructure, digital, and security teams is an advantage

·Experience working in APAC markets (Korea, Japan, China, Thailand) preferred

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.

Additional Locations: South Korea - Remote