Site Reliability Engineer

Job Summary

About Instaclustr

NetApp is looking for Technical Operations Engineer to join our growing Instaclustr team in Bengaluru, India. NetApp’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. We manage cutting edge open-source technologies (Cassandra, Kafka, OpenSearch,PostgreSQL, Redis, Postgres, ClickHouse and Cadence) for our customers around the world.

NetApp Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Since being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 35,000 nodes under management.

Our Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted open-source clusters up and running. Your work will ensure the security, reliability and performance of world-class systems and databases. You will collaborate with our customer’s technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups.

Job Requirements

The Role

As TechOps Engineer, you will be part of our TechOps team who maintain and support our large fleet of cloud-hosted Apache Kafka, OpenSearch, Apache Cassandra & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operations and incident response. You will be working with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our customers.

Duties and Activities

• Provide expert operational support to our nodes running in the cloud (AWS/Azure/GCP), using technologies such as Linux (CoreOS, Ubuntu), Docker, and languages including Java, Python and bash.
• Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers on Apache Kafka and OpenSearch and other supported technologies and maintain a high standard of customer communication.
• Investigate issues and apply standard change and maintenance procedures to optimise the performance and stability of production systems.
• Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet.
• Develop and continually improve our suite of internal automation tools, applications, documentation, processes and procedures.
• Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster.

Skills/Qualifications

• We require you to have the right skills and maintain professional qualifications for the role covering:
• At least 3 years work experience.
• Strong knowledge and experience with Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
• Good fundamental computer science/software engineering skills and knowledge, particularly operating system internals, resource management, and networking.
• Previous experience working with databases and/or Open-Source Techs (managing standard tasks, handle production issues, performance tuning) in a support role.
• Programming skills in Python, bash scripting, SQL, and source code control using Git.
• Exceptional ability to communicate clearly and professionally in written and verbal English (essential).
• Follow required processes and procedures.
• Demonstrated ability to multitask.
• Work as part of a team and use your initiative to get things done.
• Passion for all things IT, and especially open source.
• Any customer service experience is favourable.

Education

Typically requires a minimum of 2 years of related experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.