Professional Services Engineer

Job Summary

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

'At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.' -George Kurian, CEO

The Professional Services Engineer (PSE) in our Global Services Solutions Centre provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products. This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client’s needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Job Requirements

Requires high level understanding of the NetApp portfolio of products and advanced knowledge of ONTAP.

Good understanding of NAS, SAN, Object & NVMe protocols.

Experienced in NetApp Storage (Administering NetApp Storage – Ontap, Metro cluster, troubleshooting Issues, performing firmware and operating system upgrades, using storage management tools – Active IQ Unified Manager, ONTAP system manager, NetApp console classification)

Proficient understanding of NetApp Storage concepts, and related Storage technologies (Snapshots, WORM, controller failover, provisioning, advance configuration, efficiency technologies, cloning, Snapmirror, SVM DR, MetroCluster) including monitoring and troubleshooting, administration, and replication technologies.

Basics knowledge on Host platform like Windows, Linux, Solaris, AIX, VMware & Hyper-V file systems will be required.

Basic knowledge on Netapp products like Storage grid, E-Series, Ontap-select and Cloud products '

Basic understanding of several NetApp migration related products/technologies such as FLI, XCP, Robocopy, rsync and clone to successfully complete configuration, execution and troubleshooting of migration jobs.

Hands on experience on snapmirror replication (VSM, vault, svmdr, active-sync, SVM migrate).

Possess the ability to work at the direction of Project managers, as well as often self-manage engagements to ensure customer engagements.

Possess awareness of customer architecture and how it affects migration planning and execution

Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators, and managers.

Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals and meet high-quality standards.

Ability to work well with customers’ technical representatives under a variety of circumstances to best understand and meet customer expectations.

Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Basics understanding of automation and scripting to support data migration and operational tasks

Hands-on in utilizing AI-assisted tools to improve delivery efficiency, accuracy, and overall project execution.

Ontap Certification (NCDA – mandatory, NCIE – DP & SAN (optional)) and cloud related certificates will be an added advantage.

Education

Typically requires a minimum of 4 -8 years of related experience with a bachelor’s degree, and preferably 6 years; or 3 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.