Assistant Director of Technology

The New York Athletic Club, one of the world's premier private clubs, founded in 1868 and located on Central Park South in Manhattan, and Pelham Manor, NY, is seeking a full-time Assistant Director of Technology. The Assistant Director of Technology, reporting to the Director of Technology, will act as a senior technical resource for the New York Athletic Club. The primary focus will be to assist the Director of Technology with management of the IT systems, staff, and implementation of the Club’s shifting focus to IT as a strategic partner across all functional areas.

The Assistant Director of Technology will also act as team lead to ensure not only routine IT systems are maintained, but that the department is able to effectively implement and support new systems as directed by the Director of Technology.

The successful candidate will be able to transition from project work to help desk at a moment’s notice. The candidate must be comfortable with varied responsibilities, constantly shifting demands, and a dynamically shifting set of required skills.

This is an in-office position requiring business professional attire, based in mid-town Manhattan. The candidate will be part of a small IT team supporting both NYAC offices in Manhattan, composed of 24 floors, 350,000 square feet including 180+ room hotel, and Pelham Manors offices across a 31-acre property. Flexibility is essential. From Memorial Day through Labor Day, team members will rotate weekly to work on-site at Pelham Manor. Reliable transportation to Pelham Manor is required. The candidate will also participate in after-hours, on-call, rotation to provide remote support for emergency incidents.

Requirements

• 6 – 10 year’s experience in a technical role of increasing responsibilities
• 3+ years in an IT leadership role
• Bachelor's degree (Information Technology or related field preferred)

Experience in hospitality preferred

• Strong interpersonal skills
• Demonstrated ability to plan, manage, and deliver projects on time and within scope
• Demonstrated ability to prioritize and organize work
• Excellent written and verbal skills, including the ability to maintain professional composure
• Demonstrated sound judgment in decision-making
• Must be a service-oriented team player eager to respond to requests and assist colleagues at all levels
• Demonstrated strong organizational skills and attention to detail
• Ability to work independently as well as part of a group

Summary

Responsibilities (including but are not limited to)

• Serve as the senior technical escalation point for complex infrastructure issues involving networking, virtualization, servers (on premise and Cloud), backup, cybersecurity, and disaster recovery.
• Assist and lead various IT projects and ensure projects are managed in a timely manner using applicable internal/external resources.
• Partner with the Director of Technology to oversee daily IT operations across multiple locations.
• Provide IT support, backfilling the help desk queue during peak volumes or staff shortages.
• Assist and lead in the selection and implementation of systems across various functional areas and levels.
• Engage with the Club’s various internal and external SMEs as necessary.
• Manage access rights and stability of the Club’s property management system, Jonas Club Software.
• Manage IT staff, set clear performance goals, conduct regular reviews, and workload distribution across the team.
• Manage and ensure clear communication with support vendors.
• Participate in after-hours; on call support rotation.

Qualifications

The ideal candidate must have strong knowledge of

System Administration (Azure, O365, and Veeam)

Network Administration (Cisco and Meraki)

Windows Domain Administration

• Project planning and management
• Vendor management
• Staff management

Virtual Desktop Infrastructure (Azure VDI)

Current desktop and server Microsoft operating systems

Additional skills preferred

• Point of sale hardware (EloView, EPSON receipt printers, Stripe CC Reader, RFID Reader)
• Endpoint Security and MDR management (Falcon Preferred).
• MDM management (MS Intune, JAMF Pro, Chrome Enterprise)

Jonas Club Management Support

Firewall management

SSL Certificate Management