Applications Analyst I

NYBGJobDescription

Title

Reportsto

ApplicationsAnalystI

AssociateDirectorofEnterprise Applications

PositionSummary

TheApplicationsAnalystIpositionisresponsibleforassistinginthe developmentandmaintenanceofenterpriseapplications,databases, integrations, reporting tools, and related business systems.

This position works closely with several teams within the IT department, to support our internal customers’ needs in a variety of areas, including but not limitedto:designing,developingandtroubleshootinginformationtechnology applications and solutions; troubleshooting data and database issues; supporting application security, data protection, access controls, and compliance with institutional IT policies.This position will report directly to

theAssociateDirectorofEnterprise Applications.

SpecificDuties&Responsibilities

• Provideapplicationanddatabasesupport.Enterprisesystemsmainly include; ERP, CRM, Ticketing, LMS, SharePoint.
• Serveasapplicationpointofcontactorfunctionaladministratorfor assigned systems, including configuration, upgrades, releases, documentation, and continuous improvement.
• Supportandmaintainintegrationsbetweenenterprisesystemsandthird-party platforms.
• Analyzecurrentbusinessprocesses,performroot-causeanalysis,document recurringissues,identifyinefficiencies,andrecommendpermanentfixesor process improvements.
• Coordinateapplicationreleases,patches,andconfigurationchangesusing change management practices, including release notes, testing evidence, migration plans, and rollback considerations.
• AdheretoandenforceNYBGpolicies,procedures,andsecuritystandardsto protect institutional and customer data.
• DevelopandexecuteSQLqueriestoanalyzedata,identifyanomalies,and implement data corrections in coordination with vendors and internal stakeholders.
• Deliverandfacilitatecross-functionaltrainingforcolleaguesandendusers on applications, databases, processes, and best practices.
• Supportapplicationaccessmanagement,role-basedpermissions,and periodic access reviews in coordination with IT security and business owners.
• Partnerwithvendorsandbusinessuserstotroubleshootissues,evaluate solutions, and implement system enhancements, upgrades, and process improvements.
• Design,develop,andmaintainreporting,analytics,anddata management
• toolsthatsupportorganizationaldecision-makingandoperational efficiency.
• Developtestscripts,coordinateuseracceptancetesting,documentdefects, validate fixes, and confirm readiness for production deployment.
• Ensuretheconfidentiality,integrity,andsecurityofdatawhenworking with NYBG staff, external partners, and vendors.
• Performotherrelateddutiesandresponsibilitiesas assigned.

RequiredQualifications

AnAssociateDegree,plusone(1)yearofsignificantprogramming/analyst experience is required; OR a combination of education in Computer Sciences or related fields and two (2) years of significant programming/analyst experience or technical support

Demonstratedworkexperiencewithapplicationsupport

Excellentcommunicationskillsandinterpersonalskills,withtheabilityto work effectively with individuals at all levels and explain technical concepts to inexperienced users

Demonstratedlogical,analytical,andproblem-solvingskills

Experiencewithcreation/developmentofdata-focused reports

Customerservice orientation

Effectivecollaborationwithinateam

Excellenttimemanagementskills;canworkwithminimal supervision

PreferredQualifications

• ExposuretoUnit4ERP,Raiser’sEdgeNXT,AccessoSiriusware& Passport, Canvas, Entrinsik Informer and Enrole
• Experienceworkingonsystemintegrations/migrationprojects,including requirements gathering
• FamiliaritywithAPIs,ETLprocesses,middleware,flat-fileintegrations, SFTP, web services, or similar integration methods
• ExperiencewithMicrosoftPowerPlatform,workflowautomation, scripting, or low-code/no-code tools

ExperiencesupportingSharePoint/Intranet

ExperiencewithProjectManagementtools

Familiarity/ExperienceworkingwithPowerBIorothervisualizationtools

FamiliaritywithAItools,generative,agents,LLMs

PhysicalDemands&WorkEnvironment

Whileperformingthedutiesofthisposition,theemployeeisregularlyrequired to sit and use a computer and standard office equipment for extended periods

oftime.Reasonableaccommodationsmaybemadetoenableindividualswith disabilities to perform the essential functions of this position.

BaselineWorkSchedule

Monday-Friday, 9am-5pm, 35scheduledhoursperweek.Occasionalafter-hourswork,whenneededto fulfill duties.

Salary: Commensurate with experience within the range of $69,000-$75,000

Benefits

15Vacation Days

13 Paid Holidays

12 Sick Days

Health and Dental Insurance Coverage

401K

Pension Plan

• If you require an accommodation for any part of the application process, please notify the Human Resources department [email protected].
• If you are interested in applying for a position at the New York Botanical Garden, please go tohttp://www.nybg.org/employmentto submit your application.
• EOE