Technology Operations Coordinator

Description

• Department: Carpenters Training Center
• Reports To: Information Technology Department
• Salary Range: $80,000 - $90,000
• FLSA Status: Exempt
• Work Location: 395 Hudson St., 2nd Floor, New York, NY 10014
• Schedule: Fully on-site, five days per week; not eligible for remote or hybrid work

About the Position

The NYC Carpenters Training Center is one of the premier apprenticeship and workforce development programs in the country, serving apprentices, journeypersons, instructors, and industry partners throughout New York City.

The Technology Operations Coordinator is a member of the broader Information Technology Department and plays a key role in supporting and advancing the Training Center's technology, data, communications, digital learning, and operational improvement initiatives. The position manages digital platforms, supports technology-enabled business processes, develops reporting and analytics, coordinates technology projects, and helps improve the experience of students, instructors, and staff.

Working within the Information Technology Department and in close partnership with Training Center leadership, administrative teams, instructors, and technology partners, the Coordinator translates technology and information into practical solutions that improve efficiency, communication, service delivery, and educational outcomes. The role supports enterprise technology standards and priorities while addressing the Training Center's operational and instructional needs.

Key Responsibilities

Digital Platforms and Website Management

Manage and maintain the Training Center website and related digital platforms; keep content accurate and current; monitor website performance, user activity, traffic, engagement, and online registration processes; and identify opportunities to improve the user experience.

Communications and Engagement

Manage digital communications across email, text messaging, website updates, social media, and other channels; develop and schedule content; monitor communication analytics; and support outreach to apprentices, journeypersons, instructors, staff, and industry partners.

Data Management and Reporting

Maintain and improve data quality across systems; develop reports, dashboards, and operational analytics; support performance metrics and key performance indicator tracking; and translate data into useful information for operational decision-making.

Technology Support and Systems Administration

Serve as an on-site technology resource for Training Center staff and students within the broader Information Technology Department; provide support and training for administrative and educational systems; assist with digital records and communications platforms; support application administration and user access management; and coordinate with IT colleagues, technology vendors, and partners as needed.

Process Improvement, Projects and Documentation

Identify opportunities to improve business processes through technology and automation; coordinate technology projects with the Information Technology Department, Training Center departments, and external vendors; support technology needs for major events, programs, and special initiatives; and develop clear procedures, documentation, and user guides.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a closely related technical field.
• Two or more years of experience supporting technology, digital platforms, business applications, operations, data and reporting, or a related area.
• Experience managing or supporting websites, content management systems, digital platforms, business applications, or comparable technology systems.
• Demonstrated ability to learn, administer, and support new technology systems and translate operational needs into practical technology solutions.
• Strong written and verbal communication skills, including the ability to explain technology clearly to a range of users.
• Strong organizational, analytical, problem-solving, and project-management skills, with the ability to coordinate multiple priorities and meet deadlines.

Preferred Qualifications

• Familiarity with HTML/CSS, SQL, JavaScript, reporting and dashboard tools, automation, or similar technologies. Advanced programming experience is not required.
• Experience with CRM, learning management, student information, or similar business systems.
• Experience with social media management platforms, digital marketing tools, or multichannel communications.
• Experience in workforce development, education, training, labor-management, nonprofit, or membership-based organizations.
• Why Join Us?
• Use technology to directly support the education and development of the skilled tradespeople who build New York City.
• Work with one of the nation's leading apprenticeship and workforce development organizations.
• Collaborate with experienced industry, labor, education, administrative, and technology professionals.
• Contribute to meaningful technology and digital transformation initiatives as part of the broader Information Technology Department, with visible impact across operations, communications, data, and the student experience.

Compensation and Benefits

• Salary range: $80,000 - $90,000.
• The rate of pay offered will be based on relevant skills, education, experience, and qualifications.
• Benefits include 100% employer-paid health benefits, an employer-funded annuity contribution equal to 10% of compensation, paid time off, and professional-development support, including CEBS and continuing-education programs.

EEO Statement

The NYCDCC Training Center is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, creed, religion, color, national origin, ancestry, alienage, pregnancy, disability, age, uniform service member status, veteran status, marital status, caregiver status, familial status, status as a victim of domestic violence, sexual violence or stalking, membership in a domestic partnership, sex, gender (including gender identity, gender expression or status as a transgender person), genetic information, sexual orientation (including an individual's actual or perceived romantic, physical or sexual attraction to other persons, or lack thereof, on the basis of gender), sexual and reproductive health decisions, or on any other characteristic protected by applicable federal, state, or local law.

If reasonable accommodation is needed to participate in the job application or interview process, please contact Krystal Higgins at (212) 366-7516.