Emerging eCommerce Chanels Co-op

Location: Boston, MA Headquarters - (NB)

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

About the role

How consumers discover and shop products is changing quickly, and New Balance is shaping its approach as these channels evolve. As an Emerging Ecommerce Channels Co-op, you’ll join that journey, helping our North America ecommerce team learn, test ideas, and build better experiences across New Balance Reconsidered, social commerce, and agentic commerce. You’ll also gain exposure to how we operate Joe’s New Balance Outlet (JNBO) as a liquidation channel.

This role is for someone who enjoys both doing the work and figuring out what work needs to be done. Some projects will have a clear brief; others will begin with an open-ended question. You’ll have support from the team, but we’re looking for someone eager to investigate, form a point of view, and help move an idea forward.

What you’ll do

Research and evaluate emerging channels: Research consumer experiences, competitors, and new developments in recommerce, social commerce, and AI-powered shopping. Bring back useful observations and ideas for what New Balance could explore.

Help us Scale Reconsidered: Evaluate site and product performance, provide recommendations, while also monitoring other resale retailers for inspiration of how we can optimize the consumer experience.

Support our entry into social commerce: Assist with product readiness, storefront experience, promotional set-up, and performance analysis as our approach develops.

Explore agentic commerce: Investigate how AI-powered shopping experiences surface products and help the team assess opportunities to improve product information and discoverability.

Learn the role of liquidation channels: Gain exposure to JNBO and how its assortment, merchandising, promotions, and inventory decisions help New Balance move product responsibly.

Work across teams: Partner with colleagues in merchandising, marketing, technology, and operations to help initiatives progress.

What you’ll bring

• Currently pursuing a degree in business, analytics, ecommerce, or a related field.
• A proactive approach: You don’t wait for every step to be spelled out. When faced with an open-ended problem, you’re willing to dive in, ask good questions, find information, and propose a way forward.
• Curiosity about changing shopping behaviors and emerging digital channels.
• Comfort working with data and translating findings into practical recommendations.
• Strong attention to detail, organization, follow-through, and communication skills.
• Familiarity with Excel or similar tools; experience with ecommerce or analytics platforms is a plus.
• Boston, MA Headquarters - (NB) Only Pay Range: $20.00 - $25.00 - $25.00 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally.

You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations.

To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.