IT Support Specialist

Location: Remote - Kentucky

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. The position may be filled with a remote candidate, or with a candidate in Systems Solutions’ Paducah, KY office.

Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications in a professional environment. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.

Essential Duties and Skills Include

Strong Customer Service Skills

• Providing Level 1 and Level 2 remote technical support to clients.
• Works effectively within a team structure.
• Can effectively implement and provide support for business-class hardware/software.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate, and up-to-date client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Maintain a high level of customer satisfaction.
• Communicate effectively with users to provide updates on trouble tickets.
• Maintain appropriate industry skills and certifications.

Ideal Qualifications

• 2+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows Desktop/Server)
• Knowledge of basic networking principles, what they mean, and how they are applied (TCPIP, DNS, DHCP, LAN/WAN)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• An Associate or Bachelor degree in a technology-related field is preferred
• 1-3 years customer service experience.

Salary & Benefits

Compensation Range $22-30/hr

Health Insurance

Dental Insurance

Vision Insurance

Responsible Time Off (RTO)