Senior IT Support Specialist

• Provide advanced technical support and troubleshoot complex IT issues.
• Install, configure, and maintain computers, laptops, software, printers, and other technology.
• Manage user accounts, Microsoft 365, Active Directory, and system access.
• Monitor and maintain servers, networks, LAN/WAN infrastructure, routers, and storage systems.
• Perform routine system backups, security checks, and IT audits.
• Troubleshoot TCP/IP connectivity, workstation, and server issues.
• Maintain IT inventory and help implement technology improvements.
• Develop IT processes, policies, and procedures.
• Mentor and train Tier I and Tier II IT support staff.
• Travel between DFW-area offices to provide onsite technical support.

Requirements

What We're Looking For

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of professional IT experience.
• Strong knowledge of computer hardware, software, and networking.
• Experience with Windows, Mac, Linux, and Hyper-V environments.
• Advanced Microsoft Office and Excel skills.
• Experience with Microsoft 365, Active Directory, servers, and hardware/software configurations.
• Strong troubleshooting, communication, organizational, and customer service skills.
• Ability to manage multiple priorities and work independently.
• Reliable transportation for travel between office locations.

Preferred Certifications

CompTIA Security+

CompTIA Network+

Summary

• Are You a Tech-Savvy Problem Solver?
• We are looking for an experienced and customer-focused Senior IT Support Specialist to join our team!
• If you enjoy solving complex technical challenges, supporting users, maintaining secure IT systems, and keeping technology running smoothly, this may be the perfect opportunity for you.
• Why Join Our Team?
• Competitive hourly compensation.
• Opportunity to take ownership of IT operations.
• Work with a collaborative and supportive team.
• Make a meaningful impact by keeping our organization's technology secure, reliable, and efficient.
• Opportunities to mentor others and grow professionally.
• READY TO TAKE YOUR IT CAREER TO THE NEXT LEVEL?
• We want to hear from you!
• Apply today and become an important part of our technology team!
• Equal Opportunity Employer. Employment is subject to applicable organizational policies and requirements.