Partnerships Manager, Norse Network Hub

Location: Highland Heights, Ky

Position Title

Position Type

Fixed Term (Fixed Term)

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About the Role

The Partnerships Manager serves as the primary liaison between community and business partners and the university, connecting external inquiries and collaboration opportunities with the right departments.

This role manages workflows, timelines, and deliverables to ensure effective and timely engagement. The Manager also oversees partnership tracking through systems such as Raiser’s Edge, Handshake, and Team Dynamix. The ideal candidate is customer-focused, tech-savvy, and skilled in organization and project management.

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Primary Responsibilities

Act as the primary point of contact for external stakeholders seeking collaboration opportunities with the university. Manage the process including meeting facilitation, summarization and communication of outcomes to relevant stakeholders and tracking within appropriate university systems.

Assess and route partnership inquiries to the appropriate university Spoke, departments or personnel. Track, monitor, and follow up on inquiries to ensure that they are addressed and progressed appropriately. Develop and maintain efficient processes and data management for tracking and managing external engagement activities

Support strategic initiatives related to university-community-business engagement.

Collaborate with internal departments to support engagement initiatives and improve external stakeholder experiences.

Customer relationship management to implement strategies to improve customer engagement

Working with the Executive Director and partners across campus, implement and execute the Hub’s partnership model. Provide excellent customer service to ensure that objectives and timelines are met.