Salesforce Quality Engineering Lead

Location: Chicago, IL

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Salesforce QA Lead

Manual, Automation and API Testing

Job Summary

We are seeking an experienced Salesforce QA Lead to oversee and coordinate testing activities across our Salesforce platform. This role will lead QA resources across multiple initiatives, establish consistent testing standards, coordinate manual and automated testing, and help drive platform-level adoption of Copado Robotic Testing (CRT). The ideal candidate will have strong Salesforce testing experience, hands-on knowledge of manual, automation, and API testing, and the ability to collaborate effectively with developers, architects, product owners, and project teams.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Key Responsibilities

• Lead and coordinate QA activities and testers across Salesforce projects and releases.
• Define test strategies, test plans, test cases, regression suites, and testing standards.
• Coordinate manual, automated, API, integration, regression, and end-to-end testing.
• Establish consistent QA processes and quality standards across Salesforce teams.
• Coordinate the platform-level implementation and use of Copado Robotic Testing (CRT).
• Identify opportunities to automate critical business processes and increase reusable regression coverage.
• Manage defect tracking, triage, retesting, and release-readiness activities.
• Ensure adequate testing of Salesforce configuration, Flows, security, Apex, Lightning components, APIs, and system integrations.
• Partner with development and business teams to identify testing risks, dependencies, and quality concerns.
• Provide clear visibility into testing progress, defects, risks, and overall release quality.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

• Strong experience in Salesforce quality assurance and testing, including experience leading or coordinating QA teams.
• 7+ years of hands-on experience in manual and automated testing, including test planning, execution, regression testing, and test automation.
• 7+ years of hands-on experience with API testing, including validation of system integrations, request and response data, error handling, and end-to-end workflows.
• Experience with functional, regression, integration, and end-to-end testing.
• Good understanding of Salesforce objects, data relationships, security, automation, configuration, and custom development.
• Experience working with database/query or development tools such as Oracle SQL Developer or Microsoft Visual Studio.
• Experience with Copado Robotic Testing (CRT) is strongly preferred.
• Experience with Salesforce DevOps, CI/CD, or other test automation tools is a plus.
• Strong knowledge of Agile and Scrum methodologies, with experience coordinating QA activities across sprints, releases, and cross-functional delivery teams.
• Strong communication, analytical, problem-solving, and coordination skills.
• Salesforce Administrator, Platform App Builder, Platform Developer, and relevant Copado certifications, such as Copado Fundamentals I, Copado Fundamentals II, or Copado Robotic Testing credentials, are a plus.

Salary Range

$83,100 - 141,300 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.