Director, Implementation & Adoption Business Partner

Location: East Hanover

Job Description Summary

#LI-Hybrid

The ideal location for this role is the East Hanover, NJ site but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to this site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require travel.

Imagine shaping how transformation comes to life across one of the world's leading medicines companies. As a Director, Implementation & Adoption Business Partner, you will play a critical role in turning bold transformation ambitions into sustainable business outcomes. Partnering directly with Engine teams and business leaders, you will embed adoption, readiness, and implementation strategies from the earliest stages of solution design through deployment and stabilization.

This is a unique opportunity to influence how people, processes, technology, and ways of working evolve across Novartis, helping leaders and teams embrace change, accelerate value realization, and build lasting capabilities that improve the lives of patients worldwide.

Key Responsibilities

Partner with transformation teams to embed adoption and implementation considerations from design through deployment.

Assess change and stakeholder impacts, behavioral shifts, readiness needs, and adoption metrics and risks across business functions.

Develop and lead implementation and adoption plans, driven by expected outcomes and key conditions to enable success, behavioral changes required, key interventions/actions, evolution of roles & responsibilities, training/upskilling requirements, communications.

Align deployment and change management activities across business, technology, people, learning, communications, and operational teams.

Equip leaders, sponsors, and champions with tools and strategies to drive successful change adoption.

Monitor readiness, adoption, usage, and feedback to identify barriers and accelerate business outcomes.

Lead interventions to address risks, remove obstacles, and support sustainable post-launch adoption.

Capture lessons learned and develop reusable adoption practices to strengthen future transformation initiatives.

Additional Locations: Distant Employee - Distant Working Arrangement (DWA) (USA)