Business Analyst I - IT Asset Management

Location: SRO Corporate Center Warrenville 4201 Winfield Road

Hourly Pay Range

$31.91 - $49.45 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

Position: Business Analyst I - IT Asset Management

Location: Warrenville, IL or Skokie, IL

Full Time

Hours: Monday-Friday, 8:00am - 4:30pm

Hybrid Position

Job Summary

The IT Asset Management (ITAM) Business Analyst I is responsible for supporting the day-to-day administration of the IT hardware asset lifecycle within the ServiceNow Hardware Asset Management (HAM) module. This role focuses on accurate asset tracking, data integrity, inventory reconciliation, and compliance with established ITAM policies and procedures.

Under guidance from senior team members, the Analyst assists with lifecycle transactions, routine audits, reporting, and foundational ServiceNow configuration activities. The position will also be involved with the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. The role contributes to operational excellence by maintaining high-quality asset data, supporting governance initiatives, and ensuring accurate tracking from procurement through disposal.

What you will do

Maintain Asset & CMDB Data Accuracy

Perform data entry, updates, normalization, and validation to the CMDB (Configuration Management Data Base) to ensure asset and configuration item integrity.

Inventory Reconciliation & Physical Audits

Support scheduled physical inventories and reconcile discrepancies between physical assets, ServiceNow, and financial records.

Data Quality & Cleanup Activities

• Identify and correct incomplete, duplicate, or inaccurate records within the HAM module.
• Support Development of IT Hardware Standards
• Assist with review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.

Execute Hardware Asset Lifecycle Transactions

Process asset receiving, tagging, stockroom updates, transfers, deployments, and disposals within ServiceNow HAM.

Routine Reporting & Dashboard Support

Generate standard reports and dashboards to support asset visibility, utilization, and lifecycle tracking.

Process Documentation & Knowledge Support

Maintain job aids, knowledge articles, and process documentation using established templates.

Support Governance & Compliance Activities

• Assist with audit evidence collection, documentation preparation, and compliance checks.
• Assist with Discovery & Integration Updates
• Support hardware discovery processes and ensure accurate population of asset and CI records.

Cross-Team Collaboration & Vendor Coordination

Work with IT operations, field services, and vendors to resolve routine asset discrepancies.

What you will need

Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 4 additional years of related experience)

Certification

ServiceNow Hardware Asset Management Fundamentals (active or ability to obtain within 90 days)

Preferred

HAM Certified Implementation Specialist (HAM-CIS)

CHAMP – Certified Hardware Asset Management Professional

CITAM – Certified IT Asset Manager (IAITAM)

ITIL 4 Foundation

Experience: 1-3 years of experience in IT Asset Management, Business Analysis, IT Project Management, familiarity with ServiceNow Hardware Asset Management.

Preferred: 3-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, direct experience with ServiceNow Hardware Asset Management.

Unique or Preferred Skills

• Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.
• Familiarity with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial.
• Basic understanding of IT hardware lifecycles and compliance standards.
• Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).
• Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.
• Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.
• Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.
• High attention to detail and accuracy.
• Ability to work in a team and graduate to more independent work with experience.

Benefits (For full time or part time positions)

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Additional Locations: NSO 4901 Searle Parkway Corporate Office Skokie, NCO 3040 Salt Creek Ln Arlington Heights, EDH Main Hospital Naperville