Director, Hyperscale Solution Engineering

Location: Remote, USA

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Director Hyperscale Solutions Engineering is a senior technical and people leader responsible for leading hyperscale Solutions Engineering activities across NTT Global Data Centers. Based in the Americas, this role serves as both a working manager and senior technical leader, directly supporting strategic Americas hyperscale opportunities while providing leadership, coordination, and technical governance for hyperscale Solutions Engineers across all regions.

The Director is responsible for developing technically sound, commercially competitive, and executable data center solutions that address hyperscale customer requirements and support successful deal closure. The role leads and develops a global team of hyperscale Solutions Engineers, establishes consistent technical approaches and standards, coordinates resources across regions, and serves as a senior escalation point for complex customer requirements.

This position requires deep expertise in mission-critical electrical infrastructure, strong working knowledge of overall MEP systems, and the ability to translate complex customer requirements into practical design solutions, scope, cost, schedule, and risk considerations. The role works closely with Sales, Product, Design, Construction, Operations, Legal, and regional Solutions Engineering teams to ensure solutions are technically robust, commercially viable, and aligned with NTT Global Data Centers' product strategy.

What we are looking for

SUMMARY

The Director Hyperscale Solutions Engineering is a senior technical and people leader responsible for leading hyperscale Solutions Engineering activities across NTT Global Data Centers. Based in the Americas, this role serves as both a working manager and senior technical leader, directly supporting strategic Americas hyperscale opportunities while providing leadership, coordination, and technical governance for hyperscale Solutions Engineers across all regions.

The Director is responsible for developing technically sound, commercially competitive, and executable data center solutions that address hyperscale customer requirements and support successful deal closure. The role leads and develops a global team of hyperscale Solutions Engineers, establishes consistent technical approaches and standards, coordinates resources across regions, and serves as a senior escalation point for complex customer requirements.

This position requires deep expertise in mission-critical electrical infrastructure, strong working knowledge of overall MEP systems, and the ability to translate complex customer requirements into practical design solutions, scope, cost, schedule, and risk considerations. The role works closely with Sales, Product, Design, Construction, Operations, Legal, and regional Solutions Engineering teams to ensure solutions are technically robust, commercially viable, and aligned with NTT Global Data Centers' product strategy.

KEY RESPONSIBILITIES

Reports to the Vice President, GDC Global Solutions Engineering and serves as the functional leader for hyperscale Solutions Engineering across the Americas, EMEA, India, APAC, and Japan.

Leads, mentors, and develops a global team of hyperscale Solutions Engineers, including workload prioritization, technical guidance, performance support, and career development.

Leads hyperscale Solutions Engineering activities for the Americas, acting as a working manager and senior technical lead on strategic opportunities while directing and supporting regional hyperscale engineers globally.

Provides global leadership and oversight for hyperscale Solutions Engineering opportunities, ensuring consistency of technical approach, scope boundaries, assumptions, risk identification, customer commitments, and overall quality of response.

Acts as the senior technical escalation point for complex hyperscale customer requirements and strategic pursuits, coordinating the appropriate regional and functional resources to develop executable solutions.

Balances and prioritizes hyperscale Solutions Engineering resources across regions based on opportunity value, complexity, schedule, customer need, and business priorities.

Partners closely with NTT Data GDC Sales Representatives and regional leadership to understand customer technical and business drivers, shape pursuit strategy, identify differentiators, and support successful deal closure.

Leads the solutioning of hyperscale client requirements in alignment with NTT Data GDC company goals, product standards, and commercial objectives.

Works closely with Construction and Design Management teams to define customer requirements, identify variances from base building design, and assess impacts to scope, Non-Recurring Costs (NRC), delivery schedule, constructability, and risk.

Coordinates with Subject Matter Experts, Central Engineering, Design Management, Construction, Operations, and other internal teams to oversee the development and delivery of complex MEP solutions that meet customer requirements and NTT Data GDC standards.

Leads technical response development for hyperscale customer requests, including technical narratives, compliance responses, conceptual designs, scope demarcation, assumptions, exceptions, risks, and supporting customer presentations.

Establishes and maintains repeatable hyperscale solutioning standards, tools, templates, design approaches, lessons learned, and technical review practices across the Global Solutions Engineering organization.

Works closely with Global Solutions Engineering's Central Engineering, Neocloud/Enterprise, and Technical Post Sales teams to coordinate shared resources and ensure consistent technical positioning across the organization.

Drives innovation within Global Solutions Engineering by tracking hyperscale customer trends, high-density computing requirements, liquid cooling, evolving electrical architectures, sustainability requirements, and emerging data center technologies.

Works closely with the Global Product, Innovation & Strategic Alliance (PISA) team to translate customer demand and market trends into product requirements, roadmap input, and solution differentiators.

Works with Service Operations and fit-out teams to support implementation of MEP solutions for existing spaces and provides technical continuity from sales solution through execution when required.

Supports NTT Data GDC Legal teams in technical contract, lease, SLA, exhibit, and scope reviews, helping ensure commitments are clear, technically achievable, appropriately allocated, and aligned with NTT Data GDC requirements.

Maintains close alignment with Sales, Product Management, SMEs, Design, Construction, Operations, Legal, Capacity Management, and Customer Support to promote seamless solution development and successful project handoff.

Represents NTT Data GDC in executive-level and customer-facing technical meetings, design workshops, site tours, and negotiations as required.

KNOWLEDGE & ATTRIBUTES

Expert knowledge of hyperscale data center electrical infrastructure, including utility interfaces, medium- and low-voltage distribution, UPS and generator topologies, distributed redundant and 2N architectures, rack power distribution, fault-current considerations, metering, maintainability, resilience, and commissioning.

Strong working knowledge of mechanical, controls, fire protection, network, and building systems sufficient to lead development of complete MEP solutions, including high-density and liquid-cooled deployments.

Deep understanding of modern hyperscale and wholesale data center customer requirements, including design criteria, redundancy expectations, commissioning, operational requirements, technical due diligence, and fit-out scope demarcation.

Ability to translate customer requirements into concept-level engineering solutions, technical narratives, scope of work, bills of material, marked-up single-line diagrams, floor plans, and other preconstruction deliverables used to support pricing and execution.

Advanced ability to review and mark up electrical and mechanical single-line diagrams, equipment layouts, and floor plans using AutoCAD, Bluebeam, Visio, or similar tools.

Demonstrated ability to lead and develop technical teams in a multi-site, multi-region, and multi-cultural environment, including the ability to influence stakeholders who may not be direct reports.

Strong commercial judgment and ability to balance customer requirements, technical risk, cost, schedule, standardization, and business objectives during solution development.

Exceptional problem-solving, analytical, and decision-making skills with the ability to assess incomplete information, identify risk, and develop practical paths forward.

Strong customer presence and ability to communicate complex engineering concepts clearly to technical, commercial, and executive audiences.

Ability to lead technical workshops, design reviews, executive presentations, and customer negotiations involving complex or non-standard requirements.

Ability to engage customers to identify critical technical and business drivers and translate those drivers into differentiated, executable solutions.

Comprehensive ability to work with third-party consultants, contractors, OEMs, and vendors to develop and validate large-scale customer infrastructure deployment requirements.

Maintains familiarity with competitive data center products, technologies, and market offerings to effectively position NTT Data GDC solutions in a competitive environment.

Proficiency with relevant business and engineering applications such as AutoCAD, Bluebeam, Visio, Word, Excel, PowerPoint, Project, Outlook, SharePoint, and Salesforce.

Excellent written and verbal communication skills, strong organizational skills, and the ability to perform effectively in a fast-paced environment with multiple concurrent pursuits.

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

Bachelor's degree in Electrical Engineering or a related engineering discipline required.

REQUIRED EXPERIENCE

• 10+ years of experience in mission-critical/data center design, construction, technical sales, solutions engineering, consulting, or related engineering roles, with significant experience supporting hyperscale or large wholesale customers.
• Demonstrated experience leading technical teams across multiple sites, regions, or geographies.
• Strong experience developing and presenting complex technical solutions to hyperscale customers and executive stakeholders.
• Experience supporting commercial negotiations, customer contracts, technical exhibits, scopes of work, solution risk assessments, and customer compliance reviews strongly preferred.
• Previous technical business development or pre-sales engineering experience strongly preferred.
• Professional Engineer (PE), Chartered Engineer, or equivalent professional registration preferred but not required.

PHYSICAL REQUIREMENTS

• Operate computer, peripherals, and other office equipment.
• Primarily sitting for extended periods.
• Ability to walk facilities and lead technical tours throughout data centers.

WORK CONDITIONS & OTHER REQUIREMENTS

• Exposure to varying temperatures, loud noises, and active construction or operating data center environments.
• Exposure to outdoor weather conditions during site visits.
• Travel required approximately 25% of the time, including domestic and international travel as business needs require.
• Ability to work effectively across global time zones and support customer or internal meetings outside standard local business hours when required.
• Ability to perform work from a remote location with a stable internet connection.

Compensation Pay Range

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.