Senior Manager, Subscription Account Management

removed =====

Who are our employees?

We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market.

Who are we in the market?

Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership.

The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix.

removed=====-

Hungry, Humble, Honest, with Heart.

The Opportunity

Nutanix is building a world class Subscription Account Management organization and we are looking for a Senior Manager of Subscription Account Management who will be instrumental in coaching and managing our growing regional team based in Australia and Taiwan/Korea. The ideal candidate is passionate about serving customers and has a proven track-record of leading high-performance, metrics driven teams. Key to success in this role is a strong ability to work with other stakeholders internally and externally to support the best outcomes for Nutanix and our customers.

About the Team

The Nutanix Subscription Account Management team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

Your Role

• Lead and coach the regional Subscription Account Management team by providing the vision and direction to ensure we exceed key performance metrics and annual goals including customer check in’s, renewal rates and renewal bookings
• Attract, retain, and recruit a high-performing Subscription Account Management team across all target customers within APAC
• Own and operate the forecasting cadence across the team, including managing team forecasts, mentoring team members, offering executive support with customers, and managing escalations
• Constructively operate as part of a wider, cross-functional team to ensure the success of every customer and the overall growth of Nutanix
• Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts
• Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations

What You Will Bring

5-7 years Leadership experience in customer success, renewals or account management roles supporting Australia and Asia.

5+ years of direct experience in customer facing direct quota carrying roles.

History of accurate forecasting, driving operational excellence and business reporting

Excellent people management skills; high empathy and consideration for team morale and individual career progression

Proven proficiency in running metrics-driven and process-oriented teams

Experience partnering cross functionally with Sales and Customer Support

Strong organizational, communication, and time management skills

Ability to operate in a fast-paced team, with energy and drive

Excellent written, verbal, presentation, and interpersonal communication skills

Fluent in English and ideally Mandarin or Korean

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

--