Delegated Authority Lead

The Delegated Authority Lead is responsible for the governance, oversight, and operational management of the Delegated Authority portfolio, ensuring compliance with Lloyd's standards, regulatory requirements, and internal governance frameworks. The role oversees all types of delegated facilities throughout their lifecycle, ensuring delegated underwriting arrangements deliver appropriate underwriting performance, customer outcomes, and operational excellence.

Working across underwriting, operations, compliance, risk, finance and claims, the role provides both strategic oversight and day-to-day management of Coverholders, Third Party Administrators (TPAs), Binding Authorities and other delegated arrangements. The Delegated Authority Lead acts as the principal point of contact for delegated authority governance, ensuring that delegated partners maintain high standards of underwriting, operational performance, regulatory compliance and customer outcomes while supporting the commercial objectives of the business.

Key Responsibilities

Delegated Authority Governance

Creation and oversight of the Delegated Authority Framework across the organisation, ensuring all delegated arrangements comply with Lloyd's Delegated Authority Code of Practice, Principles for Doing Business, and internal governance requirements. The role is responsible for maintaining appropriate controls throughout the lifecycle of delegated arrangements, ensuring that underwriting authority, accountability and oversight remain proportionate to the risk presented by each relationship.

The Delegated Authority Lead will regularly review governance processes and recommend enhancements that strengthen control, improve efficiency and ensure continued compliance with changing regulatory and market requirements.

Types of delegated arrangements will include

Binding Authorities

Lineslips

Consortium arrangements

Service Companies

Managing General Agents (MGAs)

Third Party Administrators (TPAs)

Coverholder and Delegated Partner Oversight

Manage the end-to-end oversight of Coverholders and other delegated partners from initial appointment through to ongoing monitoring and annual review.

Responsibilities include coordinating due diligence activities, assessing financial stability, operational capability, governance arrangements, conduct risk, financial crime controls, business continuity and information security. The role will ensure that delegated partners continue to meet Lloyd's expectations throughout the duration of their appointment and that material changes are identified, assessed and appropriately escalated.

Strong relationships should be developed with Coverholders, brokers and underwriting teams to encourage proactive engagement while maintaining robust independent oversight.

Performance Monitoring and Management Information

Develop and maintain a comprehensive suite of management information to support the ongoing oversight of delegated business. Reporting should provide meaningful insight into underwriting performance, premium income, claims trends, bordereaux quality, complaints, customer outcomes, audit findings and operational performance.

The role is expected to analyse emerging trends, identify potential risks and recommend corrective actions where performance falls outside agreed tolerances. Regular reporting will be prepared for senior management, Delegated Authority Committees and other governance forums, enabling informed decision-making across the business.

Bordereaux Management and Data Quality Oversight

Take ownership of the governance surrounding bordereaux reporting, ensuring premium, claims and risk bordereaux are received on time, validated appropriately and meet expected data quality standards.

Working closely with underwriting operations and delegated partners, the Delegated Authority Lead will investigate recurring data quality issues, oversee exception management and support initiatives to improve the completeness, consistency and accuracy of delegated authority data. A strong focus should be placed on ensuring that management information is reliable and supports effective underwriting oversight.

Delegated Audit, Assurance and Remediation

Coordinate all assurance activity relating to Delegated Authority business, including Lloyd's Coverholder audits, internal audit reviews, independent assurance exercises and external regulatory reviews.

The role will oversee the management of audit findings, ensuring remedial actions are clearly defined, appropriately prioritised and delivered within agreed timescales. Progress against remediation plans will be monitored and reported regularly to senior management and governance committees.

Regulatory Compliance

Ensure ongoing compliance with Lloyd's standards, FCA requirements and internal governance policies, with particular focus on Consumer Duty, conduct risk, operational resilience, financial crime prevention, sanctions compliance and data protection.

The Delegated Authority Lead will monitor regulatory developments and assess their impact on existing delegated arrangements, recommending updates to policies, procedures and oversight activities where required.

Promote a culture of good governance and ensure regulatory expectations are embedded throughout delegated authority operations.

Stakeholder Management

Develop effective working relationships across underwriting, operations, claims, compliance, risk, finance and technology teams, acting as a trusted adviser on Delegated Authority governance matters.

The role will also maintain strong external relationships with Coverholders, MGAs, TPAs, brokers, Lloyd's and other market participants, providing guidance on governance expectations while supporting the successful delivery of delegated business.

Excellent communication and influencing skills are essential, as the role frequently requires balancing commercial priorities with regulatory and governance requirements.

Continuous Improvement

The Delegated Authority Lead will contribute to business transformation initiatives, system implementations and process improvement programmes, promoting greater automation, improved reporting capabilities and enhanced data quality across delegated authority operations.

Skills & Experience

The successful candidate will have significant experience within the Lloyd's Market insurance sector, with demonstrable expertise in Delegated Authority governance and oversight. They will possess a strong understanding of Coverholder governance, multiple types of delegated authority, Lloyd's Principles and the Delegated Authority Code of Practice.

They will be experienced in producing governance reporting for senior management, interpreting operational and underwriting data, managing regulatory relationships and coordinating audit and assurance activities. A sound understanding of Consumer Duty, conduct risk, operational resilience and financial crime requirements would be highly advantageous.

Experience of Lloyd's Atlas, bordereaux management platforms, underwriting systems and Microsoft Excel is expected, while knowledge of Power BI or other business intelligence tools would be beneficial. A professional insurance qualification such as ACII, or progress towards achieving one, would be considered an advantage.

Key Performance Indicators

Performance in the role will be measured through the effective governance of the Delegated Authority portfolio, the timely completion of due diligence and oversight activities, successful audit outcomes, high-quality management information and sustained compliance with Lloyd's standards and regulatory requirements. Success will also be reflected in improved data quality, effective remediation of control issues, strong stakeholder engagement and the continued enhancement of the Delegated Authority Framework.