We are looking for a System Configuration & Support Analyst to join our growing Client Services team within Verisk’s Property Claims division. This role is central to ensuring our customers get maximum value from our SaaS solutions. You will work closely with Implementation Managers, Account Managers, Product teams, and customers to configure solutions, support day-to-day queries, and help resolve more complex technical challenges.
Configure Verisk solutions to meet customer-specific requirements
Support implementation projects including requirements, configuration, and testing
Provide day-to-day customer support and troubleshoot issues
Investigate root causes and identify long-term solutions
Collaborate with Product and Engineering teams for complex issues
Build strong customer relationships and support engagement activities
Support system testing and ensure solutions meet requirements
Create and maintain documentation and knowledge resources
Identify opportunities for continuous improvement
Technical Capability – What This Means
You don’t need to be a developer, but you should be comfortable working with system configurations, structured logic, and data-driven processes. This includes understanding workflows, rules, and integrations, and analysing issues to determine root causes and solutions.
Experience in SaaS support, configuration, or application support roles
Strong problem-solving and analytical skills
Customer-facing experience with excellent communication skills
Ability to self-manage and prioritise issues/projects
Experience with workflow or rule-based systems
Desirable: Property insurance or claims experience
Desirable: Exposure to APIs, integrations, or data analysis tools
Job description provided by Verisk.
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