Business Analyst

Key Responsibilities

Product Discovery & Requirements

• Elicit, analyse, and document business and user requirements.
• Facilitate workshops, interviews, and discovery sessions with stakeholders.
• Translate business needs into user stories, epics, features, and acceptance criteria.
• Define business rules, workflows, and product logic.
• Support product roadmapping and backlog prioritisation.
• Maintain traceability between business objectives, requirements, and delivered solutions.

Stakeholder Engagement

• Build strong relationships with business stakeholders, SMEs, product owners, and delivery teams.
• Communicate complex concepts clearly to technical and non-technical audiences.
• Gain consensus across diverse stakeholder groups.
• Influence decision-making through evidence-based recommendations.
• Support business readiness and product adoption activities.

Process Analysis & Improvement

• Analyse existing business processes and identify pain points, inefficiencies, and risks.
• Design future-state processes and operating models.
• Recommend digital solutions to enhance business performance.
• Support continuous improvement initiatives and business transformation programmes.

Agile Product Delivery

• Work within Agile, Scrum, or SAFe delivery teams.
• Support backlog management and sprint planning.
• Collaborate with UX designers, developers, testers, and architects.
• Clarify requirements throughout the development lifecycle.
• Support User Acceptance Testing (UAT) and product validation.
• Ensure delivered solutions meet business requirements and user expectations.

Product Performance & Value Realisation

• Monitor product performance against defined KPIs.
• Gather and analyse user feedback.
• Identify opportunities for product enhancement.
• Measure benefits and value delivered by digital products.
• Support data-driven decision making through analytics and reporting.

Key Deliverables

Business Requirements Documents (BRDs)

• User Stories and Epics
• Process Maps and Journey Maps
• Functional and Non-Functional Requirements

Acceptance Criteria

Product Backlogs

Workshop Outputs

Gap Analysis Reports

UAT Plans and Test Scenarios

Benefits Realisation Reports

Product KPI Dashboards

Essential Knowledge & Experience

• Experience as a Business Analyst, Product Analyst, or Digital Business Analyst.
• Experience working on digital products, business transformation, or technology delivery initiatives.
• Strong stakeholder management and facilitation skills.
• Experience gathering and documenting requirements.
• Knowledge of Agile delivery methodologies (Scrum, Kanban, SAFe).
• Experience conducting process mapping and business analysis.
• Ability to analyse complex business problems and develop practical solutions.
• Experience supporting product development teams across the full delivery lifecycle.

Technical Skills

Requirements elicitation and management

• User story creation
• Process modelling (BPMN, Visio, Lucidchart)
• Data analysis and reporting

Jira / Azure DevOps

Power BI

Microsoft 365

UAT planning and execution

Business case development

Benefits tracking and measurement

Behavioural Competencies

Customer-focused

• Analytical thinking
• Problem solving
• Influencing and negotiation

Collaboration

Adaptability

• Strategic thinking
• Attention to detail
• Continuous improvement mindset
• Effective communication