Role Overview

Zensar is looking for an experienced SAP SD Consultant with Tier‑1 automotive domain expertise to support AMS engagements for global OEM and automotive clients. The role involves L2/L3 support, EDI/IDoc issue resolution, minor enhancements, and continuous improvement in a high‑volume, SLA‑driven support environment.

Key Responsibilities

✅ AMS Support & Incident Management

Provide L2/L3 production support for SAP SD module
Resolve incidents, service requests, and defects within SLA timelines
Perform root cause analysis (RCA) and implement preventive fixes
Ensure business continuity for critical automotive operations

✅ Automotive Process Support

Support automotive‑specific SD processes, including

Scheduling Agreements (JIT / JIS scenarios)
High‑volume order processing
Customer‑specific contracts & pricing
Ensure smooth execution of OEM and Tier‑1 supply chain processes
✅ EDI / IDoc & Interface Support
Monitor and resolve EDI / IDoc issues (ORDERS, DELFOR, DESADV, INVOIC)
Coordinate with middleware teams (PI/PO, CPI, third‑party EDI tools)
Ensure uninterrupted data exchange with OEM systems

✅ Enhancements & Change Requests

Handle minor enhancements and configuration changes

Prepare Functional Specifications (FS)

Coordinate with ABAP team for development and testing

Support transport management and release cycles

✅ Client & Stakeholder Management

Act as functional SPOC for SAP SD AMS support
Engage with global automotive clients (US / EU / APAC)
Participate in SLA reviews, governance calls, and reporting

✅ Testing & Documentation

Perform unit testing, SIT, and UAT support
Maintain SOPs, KT documents, and knowledge base
Ensure audit‑ready documentation and compliance

✅ Integration Management

Handle SD integration with

MM (availability check, procurement linkage)
PP (demand planning & production alignment)
WM/EWM (picking, packing, shipping)
FI (billing, revenue posting, credit management)

Required Skills

🔧 SAP SD Analyst Functional

Sales Orders, Pricing, Deliveries, PGI

Billing, Returns, Credit/Debit notes

Strong Order‑to‑Cash (O2C) expertise

🔧 Automotive Domain (Mandatory)

Experience with Tier‑1 automotive suppliers / OEM clients

Knowledge of

Scheduling Agreements (JIT / JIS)

High‑volume transaction environments

Automotive supply chain processes

🔧 EDI / Integration Expertise

Strong experience with

IDocs (ORDERS, DELFOR, DESADV, INVOIC)

EDI monitoring and troubleshooting

Exposure to SAP PI/PO or CPI preferred

🔧 AMS / Support

2–4 years in AMS / production support
Experience in ITIL & SLA‑driven delivery models
Hands‑on with ServiceNow / Remedy / JIRA

🔹 Preferred Skills (Zensar Focus)

Exposure to S/4HANA SD support

Experience working in global delivery model

Basic knowledge of Output Management (BRF+, Adobe Forms)

SAP SD Certification (good to have)

🔹 Soft Skills

Strong analytical and troubleshooting skills
Excellent client communication & coordination
Ability to work under high‑pressure AMS environments
Good documentation and reporting discipline

🔹 Key Deliverables (Zensar Expectations)

≥95% SLA & KPI adherence
Quick resolution of EDI/IDoc failures
Minimal disruption to production-critical automotive processes

High CSAT (Customer Satisfaction Score)

Audit‑ready documentation

SAP SD