Application Service Management -Remedy

• Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin
• Must have skills- Remedy and ITSM development, ARS, CMDB, ADDM, SQL Server 2014
• Development experience in ITSM modules like change incident problem, work order, SRM, SLM
• Good to have hands on atrium core, comprehensive experience on Action request system
• Added advantage to have C#, Asp.net, Powershell skills
• Experience in Production Support (L2 support) and enhancement
• Good to have ITIL certification
• Strong in OOPS concept, designing and providing technical solutions
• Should be able to take ownership of solution provided and deliver it
• Should be able to gather requirements from customer and deliver independently
• Excellent communication skills both written and verbal
• Onboard Users on Remedy / Helix
• Migrate from Remedy (on-prem) to Helix (SaaS)
• Address Remedy / Helix Support Issues in a timely and efficient manner
• Proactively identify problem areas and suggest solutions
• Troubleshoot bugs in custom development
• Assist with innovative solutions to solve Business Problems using Remedy / Helix
• Build a stronger team with your presence

Peform Operational Support

• Design custom functionality as needed in ITSM tool
• Assist with ITSM integrations
• Assist with ITSM migration
• Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin