UX Architect

Job Summary

We are looking for an experienced UX Architect to lead the definition and execution of user experience strategies for enterprise and customer-facing digital products. The ideal candidate will drive information architecture, interaction design, design systems, and user-centered design practices to create seamless, intuitive, and scalable experiences across web, mobile, and omnichannel platforms.

UX Strategy & Architecture

• Define and drive the UX vision, strategy, and experience roadmap.
• Establish UX principles, frameworks, and design standards across products.
• Translate business goals and customer needs into scalable experience architectures.
• Ensure consistency and usability across multiple digital touchpoints.

Information Architecture

• Design information architecture, navigation structures, taxonomy, and content hierarchies.
• Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
• Simplify complex workflows into intuitive user experiences.

User Research & Validation

• Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
• Develop personas, empathy maps, and customer journey frameworks.
• Analyze quantitative and qualitative user data to guide design decisions.
• Validate concepts through usability studies and iterative design improvements.

Interaction Design

• Define user interactions, workflows, and experience patterns.
• Develop low-fidelity and high-fidelity prototypes.
• Create design specifications and interaction guidelines for development teams.
• Ensure accessibility and usability best practices are embedded in solutions.

Design Systems & Governance

• Establish and maintain enterprise-wide design systems.
• Promote reusable design components and UX standards.
• Drive UX governance, design reviews, and quality audits.
• Ensure compliance with accessibility standards (WCAG).

Collaboration & Leadership

• Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
• Mentor UX/UI Designers and provide architectural guidance.
• Facilitate workshops, design thinking sessions, and stakeholder reviews.
• Advocate for user-centric design across the organization.

JavaScript Fundamentals

Responsive and Mobile-First Design

Understanding of React, Angular, or modern front-end frameworks

Preferred Skills

• Experience architecting large-scale enterprise applications.
• Strong understanding of omnichannel and customer experience design.
• Knowledge of accessibility standards (WCAG 2.1/2.2).
• Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
• Familiarity with Agile, Scrum, and SAFe frameworks.
• Experience designing AI-powered, conversational, or personalized user experiences.
• Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related field.
• 10+ years of experience in UX Design, Product Design, or Experience Architecture.
• Proven experience leading UX architecture initiatives for enterprise-scale platforms.
• Strong portfolio demonstrating UX strategy, information architecture, user journeys, and design systems.

Stakeholder Management

Communication and Presentation Skills

Cross-Functional Collaboration

• Nice to Have
• UX Certifications (NN/g, HFI, UXQB, etc.)
• Experience with DesignOps frameworks.
• Exposure to AI/GenAI-powered digital experiences.
• Experience in Retail, eCommerce, Banking, Healthcare, or Telecom domains.
• Experience leading global UX teams and digital transformation programs.

Certified Usability Analyst (CUA)

UXQB Certified Professional for Usability and User Experience (CPUX)

Key Responsibilities

UX Strategy & Architecture

• Define and drive the UX vision, strategy, and experience roadmap.
• Establish UX principles, frameworks, and design standards across products.
• Translate business goals and customer needs into scalable experience architectures.
• Ensure consistency and usability across multiple digital touchpoints.

Information Architecture

• Design information architecture, navigation structures, taxonomy, and content hierarchies.
• Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
• Simplify complex workflows into intuitive user experiences.

User Research & Validation

• Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
• Develop personas, empathy maps, and customer journey frameworks.
• Analyze quantitative and qualitative user data to guide design decisions.
• Validate concepts through usability studies and iterative design improvements.

Interaction Design

• Define user interactions, workflows, and experience patterns.
• Develop low-fidelity and high-fidelity prototypes.
• Create design specifications and interaction guidelines for development teams.
• Ensure accessibility and usability best practices are embedded in solutions.

Design Systems & Governance

• Establish and maintain enterprise-wide design systems.
• Promote reusable design components and UX standards.
• Drive UX governance, design reviews, and quality audits.
• Ensure compliance with accessibility standards (WCAG).

Collaboration & Leadership

• Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
• Mentor UX/UI Designers and provide architectural guidance.
• Facilitate workshops, design thinking sessions, and stakeholder reviews.
• Advocate for user-centric design across the organization.

Required Skills

UX & Design

User Experience (UX) Design

Information Architecture (IA)

Interaction Design (IxD)

Human-Centered Design (HCD)

Design Thinking

User Journey Mapping

Service Design

Customer Experience Strategy

Research & Testing

User Research

Usability Testing

Heuristic Evaluation

A/B Testing

Accessibility Audits

Analytics-Driven Design

Design Tools

Figma

Adobe XD

Sketch

Axure RP

Miro

InVision

FigJam

Design Systems

Design Systems Development

Component Libraries

Responsive Design

Design Governance

Technical Knowledge

HTML5

CSS3

JavaScript Fundamentals

Responsive and Mobile-First Design

Understanding of React, Angular, or modern front-end frameworks

Preferred Skills

• Experience architecting large-scale enterprise applications.
• Strong understanding of omnichannel and customer experience design.
• Knowledge of accessibility standards (WCAG 2.1/2.2).
• Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
• Familiarity with Agile, Scrum, and SAFe frameworks.
• Experience designing AI-powered, conversational, or personalized user experiences.
• Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related field.
• 10+ years of experience in UX Design, Product Design, or Experience Architecture.
• Proven experience leading UX architecture initiatives for enterprise-scale platforms.
• Strong portfolio demonstrating UX strategy, information architecture, user journeys, and design systems.

Key Competencies

Strategic Thinking

Design Leadership

Customer-Centric Mindset

Problem Solving & Critical Thinking

Innovation & Creativity

Stakeholder Management

Communication and Presentation Skills

Team Coaching & Mentoring

Cross-Functional Collaboration

• Nice to Have
• UX Certifications (NN/g, HFI, UXQB, etc.)
• Experience with DesignOps frameworks.
• Exposure to AI/GenAI-powered digital experiences.
• Experience in Retail, eCommerce, Banking, Healthcare, or Telecom domains.
• Experience leading global UX teams and digital transformation programs.

Certifications (Preferred)

Nielsen Norman Group (NN/g) UX Certification

Human Factors International (HFI) Certification

Certified Usability Analyst (CUA)

UXQB Certified Professional for Usability and User Experience (CPUX)