Client Director

SUMMARY

The Client Director is accountable for program management and delivery, project delivery, client relationship management, and people leadership.

KEY DUTIES & RESPONSIBILITIES

Program Management & Delivery

• Accountable for program management and delivery.
• Plans client programs and assigns project management team members to projects within overall program.
• Identifies program risks and develops and implements mitigation and contingency plans.
• Oversees the development and implementation of project plans and budget, and overall execution of project delivery and close-out requirements.
• Accountable for ensuring project management team delivers projects on-time, within budget, specification and scope, and in compliant with all regulatory, environmental, health and safety requirements.
• Accountable for meeting key performance indicators/metrics for programs managed.
• Accountable for ensuring implementation of effective processes to support optimum project delivery.
• Provides input and contributes to strategic plans for programs managed.

Program Financial Management

Accountable for meeting profitability targets and effective accounts receivable management. Collaborates with Finance team.

Client Relationship Management

Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.

Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.

Contributes to acquisition of additional businesses. Continuously engages clients in discussions to understand and anticipate needs. Identifies and recommends opportunities for additional businesses.

People Leadership

• Provides direct people leadership to project management team members, and indirectly to project coordination and administration team members through subordinate people leaders.
• Accountable for employee engagement, development and performance management, hiring and retention, compensation recommendations
• Other duties as assigned.

KNOWLEDGE & SKILLS

Community college diploma in architectural technology, construction technology, engineering technology; preferred

At least 10 years of project management work experience including 3 years managing people

Program management & delivery – well-developed program and project management with related experience in delivering programs and projects on-time, on-budget, within specifications and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.

Strategic program management – Developing strategic program management abilities

Financial management – well-developed financial management abilities along with proven previous experience

Program budget management – well-developed budget development and management abilities along with proven previous experience

Program risk mitigation and management – well-developed program risk mitigation and management abilities along with proven previous experience

Communication – well-developed communication, influence, persuasion and negotiation skills with proven previous experience in influencing client representatives at the senior management level

Relationship building – well-developed relationship building abilities along with proven previous experience in building and maintaining relationships with client representatives at the senior management level

Client service orientation – high degree of client service orientation

Client management – Well-developed client management abilities along with proven previous experience in managing client representatives at the senior management level

People leadership – well-developed people leadership abilities along with proven previous experience in leading, engaging, motivating, managing, developing, attracting and retaining individuals

Vendor management – well-developed vendor management abilities along with proven experience in managing vendor performance

Quality – possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.

Computer proficiency – proficient in and experience with MS Office suite of applications along with proven ability to quickly learn new applications

Licenses and/or Professional Accreditation

Project Management Institute Accreditation.

Program Management Professional Accreditation.

LEED certification.