Bristlecone India Limited is seeking an Associate Principal for the SAP Modernization - Delivery team. The role will spearhead end‑to‑end SAP transformation initiatives, drive quality governance, and embed automation and data‑driven insights to elevate client satisfaction and operational excellence. You will mentor a high‑performing team, manage escalations, and champion best‑practice knowledge sharing across the organization.
Drive end‑to‑end delivery of SAP modernization projects, aligning with Bristlecone’s methodology and client expectations.
Lead quality governance, compliance checks, and continuous process improvement across delivery teams.
Design and execute onboarding and readiness programs for new SAP consultants to accelerate production readiness.
Own escalation management, conduct root‑cause analysis, and implement corrective actions for breached tickets.
Provide data‑driven insights on operational efficiency, process adherence, and client satisfaction to senior leadership.
Champion AI‑enabled automation of audit and monitoring activities to reduce manual effort.
Oversee migration initiatives from legacy tools (e.g., SPC) to ServiceNow or similar platforms.
Author and maintain comprehensive knowledge‑base documentation and best‑practice guides.
Facilitate cross‑functional governance forums and knowledge‑sharing sessions with regional SPOCs and EIS teams.
Mentor and develop a team of 10+ quality and delivery professionals, fostering a culture of excellence.
5+ years of experience in SAP delivery, modernization, or related enterprise transformation.
Proven track record leading large, multi‑disciplinary teams (10+ members) in quality and delivery functions.
Deep understanding of SAP modules, escalation handling, and compliance frameworks.
Hands‑on experience with ServiceNow, AI/ML automation, and process‑automation tools.
Strong analytical skills with ability to translate data into actionable insights.
Excellent stakeholder management and client‑facing communication abilities.
Demonstrated experience in designing onboarding, training, and readiness programs.
Expertise in root‑cause analysis, corrective‑action planning, and continuous improvement methodologies (e.g., Six Sigma, ITIL).
Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree preferred.
Ability to travel domestically and internationally as required.
Job description provided by Bristlecone.
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