Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
Your Team
The role is part of the independent Line 2 Risk function which is led by the Chief Risk Officer. The Line 2 Risk team is part of the broader CFS Strategy, Risk and Corporate Affairs business unit. We pride ourselves on being a high performing risk team that delivers at pace and in accordance with our CFS and Regulatory purpose.
Lead the analysis and presentation of adviser NPS and sentiment across all product lines to drive awareness, prioritisation, and stakeholder alignment in delivering exceptional customer experiences and market leading products.
Drive cohesive and timely communication and engagement strategies to support change initiatives across diverse stakeholder groups and ensure internal & external change readiness.
Provide governance and consultation on key strategic projects, change programs, and business risks on behalf of Distribution, to ensure sustained or improved performance and experiences for our clients & sales teams.
Support the execution of high-value sales and take to market (TTM) strategies to drive commercial outcomes.
Collaborate with key business stakeholders to develop impactful sales tools, messaging, and change readiness interventions.
Maintain a centralised knowledge library of sales toolkits, strategic initiatives, messaging frameworks, and TTM assets.
Design, coordinate, and deliver targeted communication activities to inform and engage internal teams and ensure sales readiness through co-ordinating skills drills, training & updates.
Monitor market trends, competitor activity, and CFS product and feature launches to identify new opportunities for sales and business growth, contributing fresh insights and innovative thinking to the team.
Deep understanding of financial services dynamics, including current market conditions, regulatory frameworks, and emerging trends.
Experienced managing multiple stakeholders while handling day-to-day responsibilities.
Strong technical knowledge of superannuation and platform operations (Master Trusts & Wraps).
Commercially minded self-starter with a high degree of ownership, accountability, and urgency.
Exceptional communication and interpersonal skills
Adept at leveraging internal and external networks to deliver client value and market-leading solutions.
Embodies CFS values: Make a Difference, Own It, and Customer Obsession
RG146 certified required
Background in training and capability development (highly favourable).
Job description provided by Colonial First State.
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