Desktop Support Analyst - CS

• Great new Career Opportunity in Long-Term Care Pharmacy!
• Now Hiring - Desktop Support Analyst -
• The Desktop Support Analyst will be responsible for, but not limited to:
• Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and software applications at assigned site(s)
• Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cellphones, and peripherals
• Assist in maintaining an inventory of IT hardware and software assets
• Conduct end user technical training as needed
• Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed
• Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements
• Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals
• Answer calls and respond to emails related to IT support
• Use remote access software to troubleshoot technical problems
• Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution
• Setup projectors and video conferencing equipment
• Ask questions and listen to end-users in order to validate the issue, explain the problem in a clear and understandable way and provide options for repair or replacement

Education

Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related field

Professional Experience

• At least 3 + years of hands-on IT experience supporting and repairing PC/ desktop hardware issues in a diverse enterprise infrastructure operation
• Overall technical knowledge, proficient using multiple operating systems including Windows 7, Apple iOS, and some form of Work Order/Incident Management tool. Also, Microsoft Office (Outlook, Excel, etc)
• Excellent verbal and written communication skills
• Excellent customer service skills with ability to interface at all levels of the organization
• A+ certification preferred