Supervisor - Icertis CLM

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Role

The Supervisor– Icertis CLM will support Citco's Contract Management System and work closely with business and technology teams to implement and enhance Icertis CLM solutions.

The role requires a combination of functional, technical, and business knowledge. The consultant will work with the Business Functional Support Manager, Business Analysts, business stakeholders, and technical/development teams to understand business requirements, translate them into appropriate Icertis configurations and solutions, and support them through implementation and post-go-live.

The position requires someone who can quickly understand underlying business and contract-management processes and develop strong knowledge of the Icertis platform.

Your Role

Icertis Configuration & Implementation

• Configure contract types, attributes, workflows, and templates in Icertis CLM.
• Support data migration/legacy uploads and end-to-end implementations from requirements through go-live.
• Translate business requirements into effective Icertis functional solutions.

Business & Functional Support

Collaborate with business, BA, functional, and technical teams to deliver CMS solutions.

Support production enhancements, functional issue resolution, and post-go-live activities.

Testing, Training & Deployment

Support QA, UAT, implementation, and user training for new features and enhancements.

Provide functional support during and after production deployment.

Service Delivery

Deliver assigned activities within agreed SLAs and timelines.

Work independently and collaboratively while adapting to changing business priorities.

About You

• Bachelor’s degree in Technology/IT or equivalent experience; Icertis certification preferred.
• 4–5 years’ functional consulting experience, including 3+ years in Icertis CLM.
• Minimum 3 end-to-end Icertis implementations.
• Experience in configuration, templates, data migration, UAT, enhancements, and production support.
• Strong analytical, communication, and stakeholder-management skills.
• Self-driven and comfortable working in a fast-paced environment.
• Flexible working schedule and willingness to travel up to 25%.

What We Offer

• A challenging and rewarding role in an award-winning global business
• Opportunities for personal and professional career development
• Great working environment, competitive salary and benefits, and opportunities for educational support
• Be part of an industry leading global team, renowned for excellence

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.