The role is responsible for day-to-day application service management and operations to ensure service availability, optimal performance, and security of systems including operating systems, and other related services.
Investigate and resolve application and service-related issues to ensure system stability and availability.
Perform application configuration, installation, maintenance, monitoring, and administration activities.
Monitor application performance, analyze logs and error reports, and recommend corrective actions when required.
Review application updates and patches, identifying those that require implementation or escalation.
Respond to user support requests, troubleshoot issues, and provide timely resolution in line with support procedures.
Support and troubleshoot application integrations in coordination with relevant technical teams.
Automate operational tasks, processes, and deployments to improve efficiency and reliability.
Maintain accurate and up-to-date operational and technical documentation.
Provide guidance, knowledge transfer, and training to users and team members on application usage and support practices.
Perform any other duties assigned to by line manager related to the nature of the work
Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

Preferred Qualifications

A tertiary-level qualification from an internationally recognized institution computer science or relevant field
Years & Nature of Experience
Recommended 3 to 5 years of equivalent experience where required competencies and experience has been demonstrated preferably in banking or fintech industry.
Experience deploying, managing, and operating scalable, highly available, and fault-tolerant banking systems.
Experience implementing, supporting and controlling banking systems.
Experience in l2 support of major banking systems and technologies.
Proficiency with common tasks in L2 support related to Banking systems and Technologies.
Proficiency with common tasks in troubleshooting, workload, scheduling, and basic issues related to support.
Proficiency with common automation tools for Applications.
Good knowledge of Databases and basic queries and data extraction for reporting.

App Ops Engineer (Payments)