Applications Analyst II

The Application Analyst II functions as a team member providing front line support on information systems technologies which are used across the health system. This position is expected to be show greater independence and is responsible for assisting in providing application(s) configuration support, testing, implementation, and training to enhance clinical, financial and administrative applications, operational efficiencies, patient safety, and departmental workflow needs. This position is expected to mentor other team members and taking active part in leading group discussions. The position is responsible for leading small project teams to complete initiatives.

Participates in data collection to support current needs assessment, software configuration and interface design, implementation, testing, support, and reporting.

Works with clinicians and administrative/revenue cycle staff to design clinical and administrative workflows within applications to gain improved clinical, administrative, or health information management efficiencies, meet quality standards, and improve the patient and provider experience.

Participates in change management activities to support successful system deployments and enhancements.

Participates in unit, functional and integrated testing of the software with variety of hardware to ensure that the design objectives are met.

Provides input into escalation of issues with appropriate internal and/or contracted resources.

Assists with the development and maintenance of system documentation, end-user training materials, and supports training efforts.

Assists in the development of policies and procedures in collaboration with clinicians, other team members, and IT leadership.

Generates reports from various systems to monitor compliance and performance.

Supports and troubleshoot issues with end users through resolution; responds to service requests and incidents submitted by customers and documents related work in the IT service management system.

Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.

Participates in and sometimes leads process improvement activities. Provides assistance and guidance to Application Analyst I team members.

Manages small to medium projects to completion on time.

Minimum Education

Associates Degree Health Care, Health Information Management, Information Technology, Other related field Required or

Two years of related experience in lieu of associate's degree. Required

Minimum Work Experience

3 years Healthcare IT experience Required