Solutions Configuration Analyst

Location: Austin TX.

Type: Fixed Term Employee (6 months with possible extension, including Benefits).

Job Summary

Designs, configures, and validates enterprise product solutions and the SKU-level BOMs behind them for end customers. The role starts with understanding the client’s environment (their procurement systems, product catalogs, CPQ/ERP stack, and technical standards) so configurations are compatible, compliant, and orderable the first time.

Responsibilities

• Pre-build client and environment discovery
• Review the client’s existing infrastructure, standards, approved vendor lists, and deployment requirements before configuring
• Understand the client’s systems landscape: CPQ, ERP, procurement portals (e.g., Ariba, Coupa), catalog and pricing structures, and contract/agreement terms
• Capture technical requirements: performance, capacity, compatibility, security, regional and compliance constraints
• Produce a client profile and configuration requirements document before build begins
• Solution configuration and BOM build
• Translate requirements into validated configurations: base systems, options, components, software/licensing, support and services SKUs
• Build multi-level BOMs and bundles with correct attach rules, dependencies, and exclusions
• Validate compatibility, firmware and software interoperability, and lifecycle status (EOL/EOS)
• Align configurations to contract pricing, customer-specific SKUs, and regional availability
• Systems and process
• Configure and maintain solutions in CPQ and ERP tools; load and reconcile BOM data in client-specific formats
• Maintain configuration rules, templates, and reusable reference builds
• Manage change requests, revisions, and substitutions through the order lifecycle
• Quality and collaboration
• Run pre-quote validation to catch invalid, incomplete, or non-orderable configurations
• Work with sales, solution architects, supply chain, and vendor/OEM teams to resolve exceptions
• Document decisions and maintain audit trails

Eligibility Requirements

• 3-6 years in solutions configuration, sales engineering support, technical pre-sales, or product/config data for enterprise products
• Working knowledge of enterprise IT product families (compute, storage, networking, software licensing) or equivalent enterprise product domain
• Hands-on experience with CPQ and/or ERP systems (Salesforce CPQ, SAP, Oracle, vendor configurators such as OEM quoting tools)
• Strong grasp of BOM structures, SKU hierarchies, and bundling/attach logic
• Proven ability to learn client systems and environments quickly and document them clearly
• Advanced Excel; comfort with bulk-load and integration formats

Preferred Qualification

• SQL or scripting for validation and automation
• Experience supporting enterprise accounts with contract-specific catalogs
• Consulting or managed-services delivery background

Core Competencies

Technical depth with client-facing communication

Systems thinking and compatibility validation

Precision and process discipline

Ownership of configuration accuracy through to order

In the US, the target base salary for this role is $140,000-$145,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here