Process Manager

Key Responsibilities

A. Application Development

• Design, develop, and maintain web applications using ASP.NET Core MVC following eClerx coding standards and best practices.
• Build and integrate RESTful APIs with internal systems and third-party services.
• Write clean, modular, and scalable C# code with a strong focus on testability and maintainability.
• Work with Entity Framework / LINQ for data access layer design and optimization.
• Collaborate with front-end developers to integrate UI components with backend business logic using HTML5, CSS3, JavaScript, jQuery, and Bootstrap.
• Write and optimize SQL Server queries, stored procedures, and indexing strategies for high-performance data operations.
• Implement authentication and authorization mechanisms including JWT, ASP.NET Identity, and OAuth.
• Configure Dependency Injection and Middleware within .NET Core applications.
• Manage code using Git and Azure DevOps; actively participate in code reviews and pull request processes.
• Deploy and maintain applications on IIS, Azure, or other applicable hosting environments.
• Support CI/CD pipeline setup and maintenance for automated build and deployment workflows.
• Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, retrospectives, and backlog grooming.
• Collaborate with business analysts and QA teams to ensure requirements are accurately translated into software deliverables.
• Diagnose and resolve application errors, configuration issues, API failures, and integration breakdowns in deployed environments.
• Monitor application health, investigate performance degradation, and implement fixes or coordinate escalations as required.
• Assist with database-level diagnostics including identifying long-running queries, connection timeout issues, and data access anomalies.
• Maintain and update SOPs, troubleshooting runbooks, and incident logs for supported applications.
• Coordinate with infrastructure, QA, and vendor teams for issues that require cross-functional resolution.
• Escalate unresolved issues with clear incident summaries, root cause hypotheses, and diagnostic data to senior engineers or L3 owners.
• Support user access management, role assignments, and agent/user onboarding within deployed application systems.
• ASP.NET Core MVC and C# – advanced proficiency required.
• Entity Framework Core / LINQ – data access patterns, migrations, and performance optimization.
• SQL Server – complex query writing, stored procedures, indexing, and performance tuning.
• REST APIs and JSON-based web services – design, documentation, and third-party integration.
• HTML5, CSS3, JavaScript, jQuery, Bootstrap – front-end integration competency.
• Dependency Injection, Middleware, and .NET Core pipeline configuration.
• Authentication & Authorization – JWT, ASP.NET Identity, OAuth 2.0.
• Git and Azure DevOps – branching strategies, pull requests, code reviews.
• CI/CD pipelines – build automation, deployment configuration (Azure, IIS, or Docker).
• Basic knowledge of Azure services, containers, or microservices architecture (added advantage).
• Familiarity with application monitoring concepts and log analysis.
• Basic understanding of API gateway behaviour, timeout patterns, and connection diagnostics.
• Comfort working alongside DBA and infrastructure teams during incident resolution.
• Experience with ITSM / ticketing tools (ServiceNow, JIRA, or equivalent).

B. Application Support

Serve as the first technical escalation point for deployed .NET Core MVC applications, handling L1 and L2 support incidents raised by operations or business teams.

Technical Skills Required

Core Development Stack

DevOps & Version Control

Support & Operations Tools

Required Qualifications & Experience

Category

Requirement

Education

B.E. / B.Tech / B.Sc. (Computer Science, IT, or related field)

Experience

.NET Core MVC development with at least 1 year in a technical support or troubleshooting capacity

Core Development

Strong proficiency in ASP.NET Core MVC, C#, Entity Framework / LINQ, and SQL Server

APIs & Integration

Hands-on experience with RESTful API design, JSON-based web services, and third-party integrations

Frontend Skills

HTML5, CSS3, JavaScript, jQuery, Bootstrap; ability to collaborate on UI-backend integration

Database

SQL Server query writing, stored procedures, performance tuning; basic understanding of DB health monitoring

Support Fundamentals

Basic understanding of L1/L2 support concepts, incident triage, and SLA-driven resolution

Version Control

Git, Azure DevOps; familiarity with CI/CD pipelines

Working Conditions

Condition

Details

Work Location

Chandigarh – On-site presence required; hybrid flexibility subject to project phase and manager approval.

Work Hours

Standard business hours with flexibility during sprint delivery cycles, go-live events, and critical production incidents.

Availability

On-call availability may be required during major releases or high-priority support incidents.

Travel

Occasional travel to other eClerx sites for cross-location knowledge transfer or project delivery (infrequent).