Assistant Manager - Brands Operations - Corporate Office

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Key Responsibilities

• Operations execution and presentation
• Oversee Brand, Operations Standards and Procedures to ensure properly stored, created, updated, and shared with the hotels
• Prepare presentation and guidelines for hotel team execution
• Conduct market research for new initiatives and potential new hotel projects
• Support LHG Operations Function Heads on hotel openings (i.e. in setting up the Operations systems)
• Deliver Operations related training
• Brand Strategy Support and Project Management
• Assist in managing projects related to brand initiatives
• Coordinate cross departments, external partners and service providers for timely execution of projects
• Serve as a point of contact for hotel operations team and address inquiries

Data Analysis

• Compile regular reports for LHG Operations Department and management team
• Analyse group operational performance metrics, Provide insights and recommendations for business enhancement.
• Administrative and technical support
• Perform a variety of administrative and clerical tasks to support the daily operations of LHG Operations team
• Participate in Operations strategic planning sessions
• Coordinate with LHG IT / service partners to provide technical system support to hotels on related systems.
• Assist in ad-hoc assignments as required

Key results area

• Able to demonstrate excellent level of work independency and problem-solving capability
• Brands Operational initiatives are implemented and are running smoothly at hotels and LHG
• New hotels are opened on brand, on time and on budget

Requirements

• Holder of Bachelor Degree or above in Hospitality, Business, or related disciplines
• 2+ Experience in hotel / service industry would be an advantage
• Proficient in Microsoft Word, Excel, PowerPoint
• Fluent in English and Mandarin in both verbal and written
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
• Strong organisational skills with the ability to multi-task; and manage high volume of projects and documentation
• Commit to pursuing excellence even routine work tasks
• Good time management skills and the ability to prioritise work
• Good inter-personal skills and able to communicate effectively to different levels of colleagues
• Open-minded and flexible
• Presentable and acts with confidence

Team player

For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/