Senior Service Designer - B3

This opportunity is only open to internal Scottish Government applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.

Education Scotland is an executive agency of the Scottish Government and is the national improvement agency for education. Our role is to progress Scottish Government’s ambitious vision for education. One where educators, learners and parents can take full advantage of the potential offered by technologies in order to raise attainment, ambition and opportunities for all.

As Senior Service Designer you will use user-centred service design practice and follow the Scottish Approach to Service Design to evolve and improve the Curriculum Improvement Digital Platform. You will work in the multidisciplinary team to complete design which will support the future curriculum digital platform. This is an exciting time to join us as we continue to evolve our services, and increase our ability to put learners at the centre of education.

We have an opportunity for a B3 Senior Service Designer to join the Education Scotland Corporate digital Services team on a temporary basis for 16 months to support delivery of the Curriculum Improvement Cycle Digital Platform. This is an ideal development opportunity for someone looking to broaden their experience in service design and web design.

Responsibilities

• Work in agile teams and help them to manage, evaluate, and visualise outcomes, prioritise work, define scope and agree a minimum viable product.
• Help the team to decide the best processes, delivery method and approach to use.
• Create and maintain design documentation.
• Listen to the needs of technical and non-technical stakeholders and interpret them.
• Effectively manage and communicate stakeholder expectations.
• Support or host difficult discussions within the team or with diverse senior stakeholders.
• Work collaboratively in a group, actively networking with others.
• Create connections that help inform better service design.
• Adapt feedback to ensure it’s effective and lasting.
• Use your initiative to identify problems or issues in the team dynamic and resolve them.
• Understand the wider digital ecosystem and guide how these impact in a government context.
• Apply a digital understanding to your work.
• Design services that are inclusive of a diverse range of users.
• Design systems for use across multiple services and identify the simplest of a variety of approaches.
• Identify how evidence will inform iterations for testing.
• Build consensus between services or independent stakeholders.
• Provide varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick.
• Bring people together to form a motivated team and help create the right environment for a team to work in.
• Facilitate the best team makeup depending on the situation.
• Make decisions with medium levels of risk and complexity and recommend decisions as risk and complexity increase.
• Build consensus between services or independent stakeholders.
• Lead others to make good design decisions.
• Apply different risk methodologies in proportion to risks.
• Apply a variety of prototyping methods.
• Share best practice and coach others.
• Look at strategic service design in the full.
• Lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
• Give direction on which tools or methods to use.
• Define how the needs of users will be met across a variety of channels.
• Provide insight and expertise to continually improve and measure the design to keep up with changing user needs and ensure they’re met by the business.
• Apply strategic thinking to provide the best service for the end user.
• Identify, communicate and work within constraints.
• Challenge the validity of constraints.
• Ensure standards are being met.
• Working pattern
• This role is a temporary position with an expected commitment of 16 months.

How to Apply

Applications for this position will only be accepted from substantive B3 employees.

Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).

Selection Process

All candidates will be invited to an informal discussion with the Hiring Manager.

Informal discussion dates tbc.

Further Information

If you have specific questions about the role, please contact [email protected]

Read our Candidate Guide for further information on our recruitment and application processes.