Director, Operations – Multi-Site, Europe & META

Director, Operations – Multi-Site, Europe & META Position Summary

The Director, Operations – Multi-Site, Europe & META is responsible for leading operational execution and delivery excellence for the Multi-Site business across Europe and META. Reporting to the Global General Manager, Multi-Site, this role translates business strategy and growth priorities into consistent, scalable operational execution across a complex, multi-country environment.

The Director will establish the regional operating rhythm, execution discipline, and performance management framework required to deliver profitable growth, exceptional customer outcomes, and predictable project and service performance. The role partners closely with Sales, Project and Service Operations, Engineering, Customer Success, Finance, Offering Management, and regional business leadership to ensure the organization has the capacity, capabilities, processes, and accountability required to execute for large, complex, multi-site customers.

This leader will be responsible for driving operational transformation through disciplined execution, accountability, continuous improvement, and business process excellence while enabling sustainable and profitable growth across the region.

Key Responsibilities

Operational Leadership & Execution

• Lead the Multi-Site operating model across Europe and META, ensuring consistent execution across countries, customers, and delivery teams.
• Translate the General Manager’s business strategy and growth priorities into operating plans, execution priorities, resource requirements, and measurable outcomes.
• Establish and lead a robust management operating system with clear KPIs, operating reviews, escalation mechanisms, action tracking, and accountability.
• Own the regional operating cadence, including weekly business reviews, KPI reporting, performance reviews, forecast reviews, and recovery planning.
• Drive predictable execution across the customer lifecycle, from opportunity handoff and mobilization through project and service delivery and ongoing customer support.
• Identify and eliminate execution barriers that affect revenue conversion, profitability, quality, schedule performance, and customer satisfaction.
• Develop visibility into operational performance through dashboards, scorecards, metrics, and management reporting.

Multi-Site Delivery & Customer Experience

• Provide operational leadership for complex strategic and multi-site customer programs spanning multiple countries and delivery organizations.
• Establish common delivery standards, governance, and operating processes while accommodating necessary local and customer requirements.
• Partner with customer-facing leaders to resolve critical escalations, strengthen execution, and improve overall customer outcomes.
• Drive consistent handoffs and accountability across Sales, Engineering, Projects, Service, Customer Success, and supporting functions.
• Build scalable operating capabilities that enable the organization to support continued Multi-Site growth without sacrificing delivery quality.
• Ensure lessons learned, best practices, and continuous-improvement opportunities are systematically captured and implemented.

Financial & Business Performance

• Partner with the Global General Manager and Finance to deliver operating commitments and improve business performance.
• Drive productivity, cost management, utilization, working-capital discipline, backlog execution, and execution improvements that support profitable growth.
• Maintain visibility to operational risks and opportunities and implement recovery actions when business performance deviates from plan.
• Improve forecast accuracy, operational predictability, and execution performance through proactive planning and disciplined review processes.
• Support Annual Operating Plan and strategic planning activities by identifying capacity, capability, and investment requirements.

Regional Capacity & Workforce Leadership

• Lead capacity and resource planning across Europe and META to ensure delivery capability is aligned with the commercial pipeline and customer commitments.
• Identify critical skill and capability gaps and develop strategies to address them through deployment, development, hiring, partnerships, or productivity improvements.
• Build and develop strong operational leadership capability across the region.
• Create an environment of accountability, collaboration, continuous improvement, and customer focus across geographically dispersed teams.
• Develop succession plans and leadership-development strategies to ensure long-term organizational capability.

Continuous Improvement & Standardization

• Establish common operating metrics and standards across the Multi-Site organization.
• Drive continuous improvement through root-cause analysis, operating reviews, process standardization, lessons learned, and data-driven decision making.
• Lead initiatives to improve forecast accuracy, project execution, customer satisfaction, operational productivity, and organizational effectiveness.
• Identify opportunities to simplify and digitize operational processes, improve productivity, and reduce execution variability.
• Capture and scale best practices across Europe and META and, where appropriate, into the broader global Multi-Site organization.
• Champion Lean, Six Sigma, or similar operational excellence methodologies to improve business performance.
• 10+ years of progressive experience in operations, services, project delivery, or a related discipline, preferably within a complex multinational environment.
• Demonstrated experience leading operations across multiple countries, sites, business units, or customer portfolios.
• Strong experience managing complex project and/or service delivery organizations with meaningful financial and customer accountability.
• Demonstrated ability to lead through influence in a highly matrixed organization.
• Strong commercial and financial acumen with experience translating growth strategies into operational plans and execution.
• Proven experience developing management operating systems, KPIs, capacity plans, performance reviews, and continuous-improvement programs.
• Experience driving organizational transformation and operational performance improvement.
• Strong executive communication, stakeholder-management, and customer-facing skills.
• Ability to operate effectively across different countries, cultures, and business environments.
• Bachelor's degree in Engineering, Business, Operations, or related discipline; advanced degree preferred.
• Lean, Six Sigma, Project Management, or equivalent operational excellence experience preferred.

Success Measures

Success in this role will be measured by

• Forecast accuracy and execution predictability.
• Revenue conversion and backlog execution.
• Customer satisfaction and retention.
• Operational KPI performance.
• Productivity and margin improvement.
• Working-capital performance.
• Employee engagement and retention.
• Successful implementation of operational excellence initiatives.
• Delivery performance across quality, schedule, and cost metrics.

Leadership Characteristics

• Customer focused with a strong bias for execution.
• Comfortable moving between strategy and detailed operational problem solving.
• Builds accountability across organizational boundaries.
• Uses data and operating rigor to drive decisions.
• Develops strong teams and future operational leaders.
• Drives ownership, urgency, and follow-through.
• Champions continuous improvement and operational excellence.
• Thrives in a fast-moving, geographically distributed, and matrixed organization.