Cluster Assistant Human Resource Manager_South Region

Cluster Assistant Human Resource Manager

• Brand: Holiday Inn Express – IHG Hotels & Resorts
• Department: Human Resources
• Job Band: 06
• Location: Cluster Role – Hyderabad, Bengaluru & Chennai, India
• Reports To: Portfolio HR Director
• Travel Requirement: Frequent inter-property travel across assigned hotels

About Holiday Inn Express

At Holiday Inn Express, we believe in making travel simple and smart. We focus on delivering a comfortable stay, friendly service and the essentials that matter most to our guests.

As part of IHG Hotels & Resorts, we are committed to creating True Hospitality for everyone. We are looking for a people-oriented HR professional who can support our hotel teams, strengthen employee engagement and drive consistent HR practices across our multi-property portfolio.

Role Overview – What Is the Job?

The Cluster Assistant HR Manager will support and drive the Human Resources function across assigned Holiday Inn Express hotels in Hyderabad, Bengaluru and Chennai. The role will be responsible for implementing HR policies and procedures, talent acquisition, employee engagement, learning and development, performance management, employee relations, payroll coordination and statutory compliance.

The position will work closely with General Managers, Hotel Managers, Department Heads and the Portfolio HR Director to build a positive workplace culture, ensure compliance with applicable employment laws and support business performance through effective people management.

This is a multi-property role requiring strong execution, stakeholder management, analytical skills and the ability to travel regularly across assigned hotel locations.

Key Responsibilities

• Human Resources Operations

• Manage and coordinate day-to-day HR operations across assigned hotel properties, ensuring consistency in HR processes and adherence to company policies.
• Maintain accurate employee records, personnel files, HR documentation, attendance and employee lifecycle data.
• Coordinate onboarding, induction, confirmation, transfers, promotions, employee separations and full-and-final settlement inputs.
• Support the implementation and effective utilisation of HRMS and recruitment systems.
• Ensure timely preparation of HR reports, manpower updates, organisational structures and other management reports.
• Maintain confidentiality and accuracy of employee information and HR records.

• Talent Acquisition and Manpower Planning

• Coordinate end-to-end recruitment activities, including manpower requisitions, candidate sourcing, interview scheduling, selection coordination and offer management.
• Partner with General Managers and Department Heads to understand manpower requirements and ensure timely recruitment.
• Monitor vacancies, recruitment turnaround time, joining ratios and manpower availability across the assigned hotels.
• Ensure recruitment practices comply with IHG standards, company policies and applicable employment requirements.
• Support effective manpower planning, internal career progression and talent development initiatives.

• Payroll, Compensation & Benefits

• Coordinate monthly attendance, payroll inputs, employee master updates, leave data, incentives and other salary-related information with the respective stakeholders and payroll team.
• Review payroll inputs for completeness and accuracy and facilitate timely resolution of discrepancies.
• Coordinate employee benefits, salary revisions, reimbursements and other compensation-related processes as applicable.
• Monitor employee costs and manpower expenses against approved budgets.
• Support preparation and validation of payroll reports, employee cost analysis and related management information.

• Statutory Compliance and Employee Documentation

• Ensure timely coordination and monitoring of applicable statutory compliances, including EPF, ESIC, Professional Tax, Labour Welfare Fund, minimum wages, bonus, gratuity and other applicable employment requirements.
• Coordinate with payroll teams, external consultants, vendors and relevant stakeholders for statutory calculations, payments, returns, registers and documentation.
• Monitor applicable central and state employment laws, statutory deadlines, regulatory changes and establishment-specific requirements.
• Maintain compliance records, licences, registers, notices and other prescribed documentation as applicable.
• Conduct periodic HR compliance reviews and support internal and external audits.
• Track compliance gaps, facilitate corrective actions and escalate material risks to the Portfolio HR Director and relevant management.

• Employee Engagement, Relations & Retention

• Promote the IHG Winning Ways culture and create a positive, inclusive and engaging work environment.
• Plan and coordinate employee engagement activities, recognition programmes, celebrations and team-building initiatives.
• Support employee satisfaction surveys and develop action plans based on feedback.
• Address employee queries, grievances and workplace concerns promptly, fairly and confidentially.
• Conduct exit interviews, analyse attrition and absenteeism trends, and recommend appropriate retention initiatives.
• Build effective relationships with employees, Department Heads and hotel leadership teams.

• Learning, Development & Performance Management

• Coordinate new-joiner induction, HR orientation and employee awareness programmes.
• Support training needs identification and the implementation of learning and development initiatives.
• Guide managers on HR policies, performance management, employee development and people-related matters.
• Monitor performance appraisal cycles, probation reviews and confirmation processes.
• Support succession planning, talent development and internal career opportunities.
• Encourage continuous learning and reinforce the service culture expected at Holiday Inn Express.

• Employee Welfare, POSH & Workplace Standards

• Support implementation of employee welfare initiatives and workplace policies.
• Coordinate awareness programmes relating to the Prevention of Sexual Harassment (POSH) and other applicable workplace requirements.
• Support the appropriate handling and escalation of workplace complaints in accordance with company policy and applicable law.
• Promote respectful workplace behaviour, equal opportunity and a culture of inclusion.
• Ensure employee-related departmental SOPs and HR standards are communicated and followed.

• Business Partnership & Guest Experience

• Partner with General Managers and Department Heads to align HR initiatives with hotel business objectives and guest service standards.
• Support service standards audits and communicate relevant people-related observations and improvement opportunities.
• Develop initiatives to motivate employees and improve service delivery, productivity and guest satisfaction.
• Monitor staffing levels, employee productivity and labour costs to support operational efficiency.
• Contribute to regional and portfolio-level HR initiatives, projects and special assignments as directed by the Portfolio HR Director.

• HR Reporting, Analytics & Continuous Improvement

• Prepare periodic HR dashboards and reports covering manpower, vacancies, attrition, absenteeism, employee movements, payroll costs and other key HR metrics.
• Analyse workforce trends and provide actionable insights to hotel leadership.
• Maintain accurate and timely HR data across all assigned properties.
• Identify opportunities to simplify HR processes, improve employee experience and strengthen operational controls.
• Ensure timely completion of assigned deliverables, management reports and compliance trackers.

Qualifications & Experience

• Graduate degree in Human Resources, Business Administration, Hotel Management or a related discipline.
• Approximately 3–4 years of relevant Human Resources experience, preferably in the hospitality industry or a multi-property environment.
• Working knowledge of recruitment, payroll coordination, employee relations, HR operations and statutory compliance.
• Understanding of applicable Indian labour laws and employment regulations.
• Experience working with HRMS, recruitment systems, Microsoft Excel and HR reporting tools.
• Strong communication, coordination, problem-solving and stakeholder-management skills.
• Ability to manage multiple priorities and travel frequently across assigned hotel locations.

Key Skills & Competencies

• Multi-property HR operations and execution.
• Talent acquisition and manpower planning.
• Payroll coordination and statutory compliance.
• Employee engagement and grievance handling.
• HR analytics, reporting and Excel proficiency.
• Communication, collaboration and influencing skills.
• Confidentiality, integrity and attention to detail.
• Ability to work independently while collaborating with hotel leadership teams.
• A service-oriented mindset and commitment to continuous improvement.
• How Will You Deliver Success?
• At IHG, our commitment to True Hospitality is reflected in how we work and how we treat people.
• True Attitude: Demonstrate care, respect and a genuine desire to make a positive difference.
• True Confidence: Apply HR knowledge and professional judgement to support employees and business leaders.
• True Listening: Understand employee and stakeholder concerns and respond with empathy and professionalism.
• True Responsiveness: Resolve queries efficiently, meet deadlines and take ownership of commitments.
• Success in this role will be reflected in consistent HR execution across assigned properties, timely recruitment and payroll coordination, strong employee engagement, reliable compliance management and effective partnership with hotel leadership.

What We Offer

• The opportunity to work with the globally recognised IHG Hotels & Resorts brand.
• Exposure to multi-property HR operations and business partnering.
• Opportunities for professional learning, development and career growth.
• A collaborative and inclusive working environment.
• Access to applicable IHG employee benefits, training and development programmes, subject to company policy.

Equal Opportunity Employer

IHG Hotels & Resorts is committed to providing equal employment opportunities and fostering an inclusive workplace where colleagues are respected, valued and encouraged to contribute their best.

Join us and be part of a team that brings True Hospitality to life every day.