Agent Experience Manager - New York, NY

Sotheby’s International Realty is seeking a highly organized, client-focused Agent Experience Manager to support the onboarding, adoption, and continued engagement of Home Platform, our proprietary technology platform. This position is based in New York City, and in-office presence is required five days per week.

Responsibilities Include

• Promote the adoption of our proprietary technology platform, Home and adjacent services by providing agents with 1:1 support, strategic recommendations, and group training sessions.
• Coach agents on how to self-serve in the Home platform including the creation of marketing materials, optimizing how listings are brought to market, and cultivating lists of potential buyers and sellers.
• Meet organizational targets around agent usage of the platform including frequency of sessions in the platform and diversity of tool adoption.
• Partner with the Onboarding team on strategy and logistics for welcoming new real estate agents to Sotheby’s International Realty.
• Answer day-to-day questions and troubleshoot issues related to Home Platform and other technology systems; stand up regular office hours or other treatment strategy to ensure full agent support.
• Partner with other stakeholders including local brokerage leadership, administrators and marketers, as well as geographic counterparts, to ensure best-in-class support for the agents.
• Support Product Lead on internal platform migrations and third-party vendor relationships as needed.

Qualifications include

• Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
• Exceptional customer service experience including an ability to coach agents of diverse skill levels and backgrounds.
• Strong presentation skills including coaching multiple agents at one time and presenting at larger sales meetings.
• Passion for meeting and exceeding scorecard goals, as well as an ability to influence others to achieve shared objectives.
• Ability to juggle multiple priorities and deadlines without sacrificing quality
• Proficiency in Microsoft Office, Google Workspace, CRM systems and Marketing Technology platforms.