Senior Digital Payment Product Owner

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The Senior Digital Payments Product Owner is self-motivated, imaginative, and energetic about building highly competitive non-card payment products. They serve as the product owner for Digital Payments related systems and payment types. They will act as a Digital Payments subject matter expert on digital payment rails and the associated regulatory and network rules. Serve as a senior internal consultant and advisor to executives regarding the execution of the overall payments and payments systems, including the payment platform strategy roadmap designed to modernize and streamline payments processes.

They will partner closely with Digital Payments operational units, business project managers and other members of Digital Payments, the SMD system support teams, ETS support teams, and Digital Channels while also partnering with other stakeholder business units to ensure what is delivered fulfills operational needs, strategic needs and drives a superior member experience.

Collaborate with a cross-functional team to launch product vision and strategy

Streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team

Oversee and manage the associated payments platforms, serving as the subject matter expert and business unit point of contact for Digital Payments Leadership

Translate program vision into incremental delivery

Develop and maintain horizontal partnerships across the organization to drive the evolution of Digital Payments platforms; advocating for and prioritizing future functionality to ensure internal and member pain points are addressed in conjunction with development of new payment technology

Maintain an understanding and advanced knowledge of the functions, processes, and systems of other cognizant business units

Serve as subject matter expert regarding product functions and how they relate to other products and services

Serve as subject matter expert on Regulatory and network requirements for related digital payment systems

Partner with technology teams to build and maintain product backlog, refine users stories and ensure prioritization and execution aligns with organizational objectives

Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements

Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization

Regularly analyze true needs for product features and constantly push for clear understanding of value

Proactively work with product team to formulate creative ideas or solutions for potential issues

Partner with department executives, leadership and other key personnel to develop the long-term strategic direction and technology roadmap

Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance

Bring external perspective and ideas from relevant sources, stay current with technology as well as, government/policy impacts and industry best practices

Determine when added product value should be pushed to members/employees

Deliver compelling and effective communications/presentations to executive management

Perform other related duties as required

Bachelor's Degree in Finance, Information Technology, Strategy or the or the equivalent combination of education, training or experience

Extensive experience leading, shaping and developing innovative solutions while managing business risks

Advanced analytical and conceptual skills to create original concepts/theories for various projects

Ability to exercise initiative, produce desired results and achieve objectives

Ability to learn different collaboration or product management tools quickly

Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly

Ability to productively communicate to stakeholders, team members, and leaders

Working knowledge of enterprise-wide business systems applications such as FIS applications (e.g., IMPACS, ST, RM), relational databases, and Microsoft Office Applications

Extensive experience in developing business or technology strategy

Advanced knowledge of project/program management processes and methodologies

Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices and company instructions, procedures and policies

Previous project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members

Advanced skill influencing and guiding strategic thinking

Advanced skill delivering effective presentations to groups of various sizes

Effective skill building effective relationships through rapport, trust, diplomacy and tact

Strong verbal, written and interpersonal communication skills

Strong problem solving and negotiation skills

Desired Qualifications

Experience implementing digital payments platforms

• Working knowledge of Navy Federal, NCUA, NACHA and Reg E policies, instructions, and regulations
• Experience in one or more Savings & Membership functional areas and understanding of related Savings & Membership laws and regulations
• Advanced knowledge of credit union operations/processes and procedures
• Appropriate industry certification, such as AAP, for associated digital payment types
• Master's Degree in Finance, Information Technology, Strategy or the or the equivalent combination of education, training or experience

Hours

Monday - Friday, 8:00AM - 4:30PM

Location

820 Follin Lane, Vienna, VA 22180

5510 Heritage Oaks Drive, Pensacola, FL 32526