The Product Launch & Customer Support Engineer will be responsible for launching and supporting Nokia's Wavence microwave radio products across the North American market. This role combines hands‑on laboratory testing, field issue resolution, and cross‑functional technical support to ensure product compliance, performance, and customer satisfaction.
Perform homologation testing of microwave radio products for the North American market
Provide technical support to the TEC team
Support the integration factory with technical guidance
Analyze field issues and collaborate with the development team to devise solutions
Verify solutions through validation testing
Conduct RF and system measurements in the lab
Generate technical reports and qualification documentation
Troubleshoot complex microwave networks
Interact with customers to resolve technical problems
Ensure compliance with regulatory standards and internal quality processes
Bachelor’s degree in Electrical Engineering or related field (or equivalent experience)
Strong understanding of microwave systems, including Ethernet interfaces, RF transmitters/receivers, and modem operation
Hands‑on lab experience with basic system and RF measurements
Working knowledge of microwave transmission principles and link budgeting
Ability to troubleshoot complex microwave networks
Experience performing qualification testing and producing technical reports
Excellent communication skills for effective customer interaction
Familiarity with North American regulatory requirements (e.g., FCC, ISED)
Proven ability to work cross‑functionally with development and integration teams
Proficiency with test equipment such as VNAs, spectrum analyzers, power meters, and data analysis tools
Job description provided by Nokia.
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